Housekeeper - Hilton Garden Inn GR

suburbaninns; Grand Rapids (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hotel and restaurant discounts

Earned Paid Time Off

Health, vision, dental, life insurance

Flexible schedules

Holiday Pay

Volunteer time off (8 hours/year)

Advancement opportunities

Referral program

Paternity/maternity leave

Employee Assistance Program

Job summary

Suburban Inns is seeking a Housekeeper in Grand Rapids, MI to maintain guest rooms, hallways, and public areas while upholding brand standards. You will greet guests, check rooms for safety, and ensure a spotless environment with attention to detail.

The role requires maintaining schedules and following housekeeping procedures, with opportunities for advancement in a fast-paced hospitality setting.

Qualifications

• Requires ability to interpret/extract information and/or perform arithmetic functions.
• Good communication skills.

Responsibilities

• Greet guests in a friendly manner and connect with them to ensure they feel welcome.
• Inspect rooms for safety and report maintenance issues.
• Stock and organize housekeeping supplies and carts.
• Clean rooms and public areas to brand standards and ensure 100% guest satisfaction.

Skills

Attention to detail

Communication skills

Basic math

Teamwork

Job description

The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Shift

• * Shift: 1st shift, full-time and part-time
• *Wage: $16/hour. PLUS an extra$2.00/hour for hours worked on weekends (Friday at 3:00 pm until Sunday at 11:59 pm)
• * Canbe usedas a paid internship

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

As a Housekeeper you would be responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns' Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Communicate regularly with the Executive or Assistant Executive Housekeeper
  • When rooms are cleaned
  • To ensure all early outs, late check outs, etc. are taken care of accordingly
  • Report any special room issues (i.e., damage, smoke, pets, etc.)
  • Report all missing or broken items and lost and found items
• Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
• Assist in keeping all storage rooms organized
• Stock housekeeping carts with supplies and amenities needed throughout the shift
• Clean rooms according to Suburban Inns and brand standards
  • Scrub floor, shower, bathtub, sink, and toilet in bathroom
  • Remove all used guest amenities, linens, and garbage
  • Restock amenities (i.e. coffee, soap, shampoo, etc.)
  • Make beds while checking for damaged or stained linen at the same time
  • Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
  • Vacuum entire bedroom and hallway outside the door to the room
  • Complete extra tasks assigned (hallways, storage, extra items)
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Transport all dirty laundry to the laundry room. Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
• Ensure that all standards set by Suburban Inns and brand are being followed at all times, while also maintaining a minimum of 45 minutes per room.
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience: None

License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire)

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.