Facility Solutions Manager

City Wide Facility Solutions - Salt Lake City; Salt Lake City (UT); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401k

PTO and disability coverage

Charitable/community engagement

Résumé du poste

City Wide Facility Solutions - Salt Lake City is seeking a Facility Solutions Manager (FSM) to oversee business operations for a client service area in the Wasatch Front. The role focuses on outside B2B account management, site inspections, contractor coordination, and long-term client relationships.

Responsibilities include negotiating contracts, pricing, staffing, and logistics; supervising Night Managers; and coordinating service delivery with a focus on quality and client satisfaction.

Qualifications

• 2+ years outside B2B account management experience.
• 2+ years track record of success in a client retention role.
• Highly detail-oriented with strong follow-through.
• Positive and outgoing personality; great relationship-building.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and CRM databases.
• Ability to travel daily to client locations locally.

Responsabilités

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of services.
• Formulate and manage a service strategy and schedule tailored to each client.
• Negotiate and enter into agreements for additional services; determine pricing and logistics.
• Manage Contractor relationships: hire, negotiate terms, ensure compliance.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers; ensure services are performed correctly.
• Promote procurement and monitoring of supplies for clients.
• Communicate client issues with Contractors and Operations leadership; address problems promptly.
• Use CRM to conduct inspections, add charges, route planning.
• Schedule non-routine activities and maintain BIS, summaries, and MSDS labeling.
• Notify Sales Executives of potential accounts and new construction opportunities.
• Develop plans to resolve client complaints with Directors and Night Managers.
• Approve pay sheets; assist Accounting with past-due invoices.
• Maintain updated route sheets, key/alarm sheets, and monthly planners.

Connaissances

Client relationship building

Account retention

Sales skills

Communication skills

Detail orientation

Travel readiness

Outils

CRM database

Microsoft Office

Description du poste

Description

Territory: Salt Lake City spanning to Wasatch Front and surrounding areas.

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account?If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) in the Wasatch Front area.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Position Requirements

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Working Conditions

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

City Wide Facility Solutions offers competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself on a culture rich in history and collaboration, within a customer-focused atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We are in our 61st year of business and continue to experience healthy business growth in the KC Metro and surrounding areas. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer