Facility Solutions Manager

Gocitywide; Durham (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Facility Solutions Manager to oversee B2B account management in Durham, NC. This role involves cultivating strong relationships with clients and Contractors, ensuring service excellence, and driving client retention and expansion. You'll negotiate contracts, manage service strategies, and lead quality control efforts to maintain high client satisfaction. If you have a passion for building relationships and a knack for problem-solving, this is your chance to make a significant impact in a collaborative environment that values your contributions and offers a comprehensive benefits package.

Benefits

Health insurance

Paid time off

Dental insurance

401(k)

Vision insurance

401(k) matching

Life insurance

Car Allowance

Qualifications

• 2+ years in outside B2B account management, preferably in building maintenance.
• Proficient in CRM systems and Microsoft Office.

Responsibilities

• Manage client relationships and ensure high satisfaction through quality control.
• Negotiate contracts and manage Contractor relationships effectively.

Skills

B2B Account Management

Client Retention

Negotiation Skills

Communication Skills

Detail-oriented

Tools

Microsoft Office

CRM Database

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) in Durham, NC.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

1. Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
2. Formulate and manage an effective service strategy and schedule tailored to each client.
3. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
4. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
5. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
6. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
7. Promote the sale of, procure, and monitor supplies for clients.
8. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
9. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
10. Schedule each non-routine activity in client facilities using Outlook.
11. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
12. Notify Sales Executives of potential accounts in your territory, especially new construction.
13. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
14. Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
15. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
16. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Minimum Requirements:

1. 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2. 2+ years track record of success in a client retention role, with goals and metrics to support.
3. Highly detail-oriented and excellent follow-through on commitments.
4. Positive and outgoing personality; great at building relationships.
5. Excellent verbal and strong written communication skills.
6. Proficient in Microsoft Office and knowledge of CRM database.
7. Ability to travel on a daily basis to client locations locally.

Benefits:

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching
• Life insurance
• Car Allowance