Facility Solutions Manager

City Wide Facility Solutions; Durham (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Facility Solutions Manager to oversee B2B account management in Durham. This role involves managing client relationships, ensuring satisfaction, and negotiating contracts while providing field support. The ideal candidate will have a proven track record in client retention and account management, with strong communication and negotiation skills. Join a dynamic team that values excellence and client satisfaction, and help shape the future of facility solutions while enjoying a comprehensive benefits package. If you thrive in a fast-paced environment and are passionate about building lasting client relationships, this opportunity is for you.

Benefits

Health insurance

Paid time off

Dental insurance

401(k)

Vision insurance

401(k) matching

Life insurance

Car Allowance

Qualifications

• 2+ years of B2B account management experience preferred.
• Strong verbal and written communication skills essential.

Responsibilities

• Manage client relationships, ensuring satisfaction and retention.
• Negotiate contracts and manage Contractor relationships.

Skills

B2B Account Management

Client Retention

Negotiation Skills

Communication Skills

Detail-oriented

Education

2+ years in Account Management

Experience in Facility Management

Tools

Microsoft Office

CRM Database

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) in Durham, NC.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What You Will Do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
• Manage all Contractor relationships including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, client compliance, verifying Contractor compliance, and removing/replacing Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching
• Life insurance
• Car Allowance

Seniority level

Associate

Employment type

Full-time

Job function

Other

Industries

Facilities Services