Facility Security Receptionist

Stoke Space; Delaware; On-site; USD 32,000 - 58,000; Full time

Benefits offered by this job

Equity

Benefits package

Life and disability insurance

401(k) plan

Paid time off

Holidays

Parental leave

Wellness stipend

Dog-friendly office

Job summary

The Facility Security Receptionist position at Stoke Space focuses on presenting a secure, professional front office to employees, visitors, vendors, and candidates. You will manage check-in, badges, and daily office readiness in a fast-paced design and manufacturing environment.

You will collaborate with Security, HR, Recruiting, Facilities, and Operations to uphold safety and efficiency while protecting confidential information and ITAR requirements.

Qualifications

• 3+ years of progressively responsible experience in office management, executive administration, reception, workplace operations, or administrative support in a fast-paced professional environment.
• Strong customer service orientation with outstanding interpersonal and communication skills.
• Professional demeanor with the ability to interact confidently with executives, customers, government representatives, vendors, and employees at all organizational levels.
• Experience supporting engineering, manufacturing, aerospace, technology, or other high-growth organizations.
• Strong organizational, time management, and problem-solving skills with exceptional attention to detail and accuracy.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Google Workspace, Envoy, Slack, Zoom, and common office management software.
• Experience with purchasing systems, visitor management software, badge systems, shipping platforms, and office inventory management is preferred.
• Comfortable working in a dynamic environment where priorities shift rapidly and new responsibilities emerge regularly.
• Ability to work independently while also collaborating effectively across multiple departments.

Responsibilities

• Serve as the primary point of contact for all visitors, vendors, and candidates by providing a professional, courteous, and security-conscious first impression
• Manage visitor check-in procedures, including verifying visitor eligibility in accordance with ITAR and company security requirements, safety and security briefings, sign-in logs, and badging.
• Monitor the front entrance, control facility access, and support physical security protocols by identifying and escalating security concerns, unusual activity, or policy violations.
• Manage daily office operations, including conference room scheduling, office organization, mail distribution, office equipment maintenance, and overall workplace readiness to support uninterrupted business operations.
• Check in and provide safety and facility training for office vendors, service providers, contractors, and suppliers
• Support Human Resources, Recruiting, Facilities, Security, and Operations teams by assisting with candidate check-in, new employee check-in, badge administration, visitor management, company communications, and maintaining administrative records while protecting confidential information.
• Maintain a clean, organized, safe, and professional office environment by proactively identifying operational improvements, coordinating minor facility repairs, monitoring office appearance, managing common areas, and supporting workplace health and safety initiatives.
• Identify opportunities to improve workplace processes, procedures, and standards that increase efficiency and enhance the employee and visitor experience.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Office software

Tools

Microsoft Office

Google Workspace

Envoy

Slack

Zoom

Office management software

Job description

At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us.

Description

The Facility Security Receptionist serves as the face of the company, creating a professional, secure, and welcoming experience for employees, visitors, vendors, and candidates. This role supports the day-to-day operations of our office and facilities while providing front-end security and administrative support in a fast-paced design and manufacturing environment.

The ideal candidate is highly organized, proactive, and service-oriented, with a strong senseof ownership and attention to detail. They will manage competing priorities, anticipate operational needs, and partner closely with leadership, Security, Human Resources, Recruiting, Facilities, and Operations to maintain a safe, efficient, and productive workplace.

Responsibilities

• Serve as the primary point of contact for all visitors, vendors, and candidates by providing a professional, courteous, and security-conscious first impression
• Manage visitor check-in procedures, including verifying visitor eligibility in accordance with ITAR and company security requirements, safety and security briefings, sign-in logs, and badging.
• Monitor the front entrance, control facility access, and support physical security protocols by identifying and escalating security concerns, unusual activity, or policy violations.
• Manage daily office operations, including conference room scheduling, office organization, mail distribution, office equipment maintenance, and overall workplace readiness to support uninterrupted business operations.
• Check in and provide safety and facility training for office vendors, service providers, contractors, and suppliers
• Support Human Resources, Recruiting, Facilities, Security, and Operations teams by assisting with candidate check-in, new employee check-in, badge administration, visitor management, company communications, and maintaining administrative records while protecting confidential information.
• Maintain a clean, organized, safe, and professional office environment by proactively identifying operational improvements, coordinating minor facility repairs, monitoring office appearance, managing common areas, and supporting workplace health and safety initiatives.
• Identify opportunities to improve workplace processes, procedures, and standards that increase efficiency and enhance the employee and visitor experience.

Qualifications

• 3+ years of progressively responsible experience in office management, executive administration, reception, workplace operations, or administrative support in a fast-paced professional environment.
• Strong customer service orientation with outstanding interpersonal and communication skills.
• Professional demeanor with the ability to interact confidently with executives, customers, government representatives, vendors, and employees at all organizational levels.
• Experience supporting engineering, manufacturing, aerospace, technology, or other high-growth organizations
• Strong organizational, time management, and problem-solving skills with exceptional attention to detail and accuracy.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Google Workspace, Envoy, Slack, Zoom, and common office management software.
• Experience with purchasing systems, visitor management software, badge systems, shipping platforms, and office inventory management is preferred.
• Comfortable working in a dynamic environment where priorities shift rapidly and new responsibilities emerge regularly.
• Ability to work independently while also collaborating effectively across multiple departments.

Benefits

• Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
• Comprehensive benefits program including subsidized medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks’ Paid Time Off
• Holidays – 10 days (including an end-of-year closure)
• Paid Family/Parental Leave
• On-site gym or monthly wellness stipend (depending on location)
• Dog friendly offices!

Compensation

Target Levels:

• Level 1 Range: $22.82 - $34.18
• Level 2 Range: $27.92 - $41.90

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

Candidate Rights & Accommodations

If you require a reasonable accommodation to complete the application or participate in the interview process, please contact [e-mail]. Requests will be handled in accordance with applicable laws. Please do not include medical or other confidential information in your initial request.

For more information about your rights, please refer to the “Know Your Rights” notice here.

E-Verify

Stoke Space uses E-Verify to confirm the identity and employment eligibility of all new hires.

For more information on the right to work, please refer to the poster here.