Facility Program Manager - Pharmacy Informatics Solutions and Ticket Manager

US-Department-of-Veterans-Affair; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

US-Department-of-Veterans-Affair is seeking a Pharmacy Program Manager for Informatics Solutions and Ticket Manager in Des Moines, IA. The role leads pharmacy informatics data processing, manages MIS, and serves as a subject matter expert on EHR issues, workflows, and mitigations. Requirements include an ACPE-accredited Pharm.D.

or BS Pharmacy, an unrestricted license, and strong English proficiency. GS-13 level with responsibility for evaluating regulatory standards and coordinating informatics

Qualifications

• Graduate of ACPE-accredited College with Pharm.D. or BS Pharmacy.
• Full, current and unrestricted pharmacy license.
• English proficiency per 38 U.S.C.
• Informatics experience in a hospital setting preferred.

Responsibilities

• Serve as SME on EHR issues, workflows and mitigations.
• Oversee pharmacy informatics data processing and management information systems.
• Coordinate cross-functional teams to optimize pharmacy workflows.
• Ensure compliance with licensure and regulatory standards.

Skills

EHR expertise

Pharmacy practice

Communication skills

Project management

Education

Doctor of Pharmacy (Pharm.D.)

BS Pharmacy

Tools

Cerner Oracle Health

Job description

Pharmacy Program Manager - Informatics Solutions and Ticket Manager

The Program Manager for Pharmacy Informatics Solutions and Ticket Manager is responsible for Pharmacy automated data processing and management information systems and will serve as a subject matter expert on electronic health record (EHR) issues, workflows and mitigations.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

All requirements must be met by the close date of this announcement, 09/08/2026.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy. Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language InternetBased Test (TOEFL iBT).
• Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia.
• English Language Proficiency: Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).

Grade Determinations

GS-13 Facility Program Manager

Experience

In addition to the GS-12 requirements, must have 1 year of experience equivalent to the next lower grade level. The GS-12 requirements include:

1. Knowledge of professional pharmacy practice.
2. Ability to communicate orally and in writing to both patients and health care staff.
3. Knowledge of laws, regulations, and accreditation standards related to the distribution and control of scheduled and non-scheduled drugs and pharmacy security.
4. Skill in monitoring and assessing the outcome of drug therapies, including physical assessment and interpretation of laboratory and other diagnostic parameters.

AND

Knowledge, Skills, and Abilities (KSAs)

1. Ability to communicate orally and in writing to persuade and influence clinical and management decisions.
2. Expert understanding of regulatory and quality standards for their program area.
3. Ability to solve problems, coordinate and organize responsibilities to maximize outcomes in their program area or area of clinical expertise.
4. Expert knowledge of a specialized area of clinical pharmacy practice or specialty area of pharmacy.
5. Advanced skill in monitoring and assessing the outcome of drug therapies, including physical assessment and interpretation of laboratory and other diagnostic parameters.

Preferred Experience

1 year or more pharmacy informatics experience with a focused clinical pharmacy practice in a hospital pharmacy setting. Previous experience with Oracle Health (Cerner) electronic health record. Informatics Pharmacy education or equivalent.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-13.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.