Facility Operations Specialist

U.S. Customs and Border Protection; Tucson (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

U.S. Customs and Border Protection is seeking a qualified candidate for a GS-11 level position located in Tucson, AZ. The role focuses on facility maintenance oversight, contract administration, and project support within the Office of Facilities and Asset Management.

The successful candidate will coordinate maintenance activities, monitor contractor performance, assist with minor construction projects, and liaise with customers and maintenance staff to ensure operational readiness.

Qualifications

• 1 year of specialized experience at the GS-11 level or equivalent.
• Experience coordinating facility maintenance, repairs, and utilities.
• Experience administering operational contracts and reviewing invoices for technical accuracy.
• Experience supporting minor construction/alteration projects and tracking progress.
• Experience liaising with customers, contractors, and maintenance personnel to address needs.

Responsibilities

• Manage and coordinate facility maintenance, repairs, and utility oversight to meet standards and schedules.
• Assist in administration of contracts by monitoring performance and reviewing invoices.
• Support minor construction projects by preparing statements of work and tracking progress.
• Serve as liaison between customers, contractors, and maintenance personnel for facility needs.
• Conduct inspections, identify deficiencies, and recommend corrective actions.

Skills

Facility maintenance coordination

Contract administration

Project coordination

Liaison with customers/contractors

Inspection and compliance

Education

Graduate education substitution (PhD or 3 years)

Tools

Facility management systems

Job description

Organizational Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Operational Support Facilities Division, 1 vacancy located in Tucson, AZ.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience GS-11:

You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Managing and coordinating facility maintenance and repair activities, including oversight of grounds, buildings, and utilities, ensuring completion in accordance with established standards and schedules.
• Assisting in the administration of operational contracts by monitoring contractor performance, reviewing invoices for technical accuracy, and supporting quality assurance processes.
• Supporting minor construction and alteration projects by preparing statements of work, tracking project progress, and inputting data into facility management systems.
• Serving as a liaison between customers, contractors, and maintenance personnel to address facility-related needs, resolve service requests, and communicate technical requirements.
• Conducted inspections of facility and equipment maintenance, identified deficiencies, and recommended corrective actions to ensure operational effectiveness and compliance.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Education Substitution:

You may substitute a Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher level graduate education leading to such a degree, or an LL.M. for experience at the GS-11. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

Combining Education and Experience:

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. More information on this qualification standard is located here.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/21/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation:

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers.

Residency:

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period:

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:

If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Reasonable Accommodation (RA) Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.