Mission Support Specialist

U.S. Customs and Border Protection; Middleburg Heights (OH); Presencial; USD 52 000 - 78 000; Tempo integral

Resumo da oferta

U.S. Customs and Border Protection (CBP) seeks candidates for GS-9/GS-11 level positions in the Office of Field Operations, Chicago Field Office, Area Port of Cleveland, Middleburg Heights, OH. Qualifications include specialized experience in mission support, law/regulations interpretation, and vendor coordination.

Education substitutions are allowed for advanced degrees as described by OPM guidelines. Applicants must demonstrate relevant experience and education to meet GS-9 or GS-11

Qualificações

• You must meet qualification requirements at GS-09 or GS-11 level as described, with appropriate education and experience.

Responsabilidades

• Analyzing the effects of changes in law and regulations as they pertain to management services.
• Assist with improving services to meet management's objectives.
• Identify agency needs and coordinate with vendors for materials/services.
• Resolve problems in administration support activities with sound judgment.

Conhecimentos

Interpreting laws and regulations

Problem solving

Vendor coordination

Complex issue analysis

Judgment and initiative

Formação académica

Master's degree or 2 graduate years substitute (GS-9)

Ph.D. or 3 graduate years substitute (GS-11)

Descrição da oferta de emprego

Organizational Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Chicago Field Office, Area Port of Cleveland, located in Middleburg Heights, Ohio.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience:

You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Participating in analyzing the effects of changes in law and regulations as they pertain to management services.
• Assisting with identifying ways to improve or enhance current services and to ensure that such services meet management's business objectives.
• Helping to determine the most effective and efficient approach to meet customer requirements.
• Assessing situations that are complicated by conflicting and/or incomplete data, requiring general problem solving to isolate issues.
• Defining issues or problems in terms that are compatible with appropriate laws, policies, or regulations.

Experience:

You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Interpreting a wide variety of laws, rules, regulations, and procedures concerning mission support activities/services.
• Analyzing and resolving problems in the effectiveness and efficiency of administrative support activities.
• Identify needs of the agency and coordinate with vendors to provide needed materials/services.
• Identifying and clarifying problems and order to propose recommendations and reconciling conflicting incomplete information.
• Using judgment, initiative, and resourcefulness in order to modify, adapt, and/or refine broader guidelines to resolve specific, complex and/or intricate issues and problems.

NOTE:

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

GS-09 Education Substitution:

Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in any field, or a L.L.B. or J.D. for the experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. You are required to submit proof of your claim.

GS-11 Education Substitution:

Successful completion of Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credits comprise three years of graduate education. If that information is not available, use 54 semester or 81 quarter hours. You are required to submit proof of your claim.

Combining Education and Experience:

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. More information on this qualification standard is located here.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/20/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation:

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers.

Residency:

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period:

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:

If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.