Mission Support Specialist (Generalist)

U.S. Customs and Border Protection; Del Rio (TX); On-site; USD 56,000 - 88,000; Full time

Job summary

U.S. Customs and Border Protection in Del Rio, TX, within the Mission Readiness Operations division, seeks qualified candidates for GS-09 or GS-11 level positions.

This role involves preparing local records and assisting with reports, coordinating with supervisors to ensure timely actions, and preparing briefing materials for senior management. Applicants must meet education and experience requirements, including time-in-grade rules, residency requirements, and undergo a background

Qualifications

• You must meet GS-09 or GS-11 qualification requirements as described in the posting.
• Experience includes preparing records, reports, and briefing materials; coordinating with supervisors and staff.

Responsibilities

• Prepare local records and assist with producing reports.
• Coordinate with supervisor and staff to ensure receipt of documents and timely actions.
• Prepare informational packages for senior management.
• Gather information and prepare briefing materials for supervisors and senior management.

Job description

Organizational Location

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Del Rio Sector, Mission Readiness Operations, located in Del Rio, TX. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience

You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Preparing local records and assisting with producing various reports.
• Coordinating with the supervisor and staff to ensure receipt of documents and that actions are completed in a timely manner.
• Preparing informational packages for senior management.
• Gathering necessary information and preparing briefing materials for supervisors and other senior management officials.

You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Gathering information to identify and analyze problems and make recommendations to improve effectiveness and efficiency of work.
• Analyzing data to identify trends and develop estimates and studies.
• Building detailed objectives, plans, and goals for program implementation.
• Coordinating and monitoring administrative projects such as budget, personnel, resiliency, travel, space, logistics, etc.

NOTE

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Education Substitution

GS-09: A Master's degree, two full years of graduate education, a J.D. or an LL.B. degree from an accredited college or university may substitute for experience required at this level. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

GS-11: A Ph.D. or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. degree from an accredited college or university may substitute for experience required at this level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 54 semester or 81 quarter hours.

Combining Education and Experience

To combine your education and experience, you must convert each to a percentage, and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% to qualify. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/16/2026.

Background Investigation

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles

If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.