Facility Operations & Guest Experience Specialist

University of Iowa; Iowa City (IA); On-site; USD 60,000 - 95,000; Full time

Job summary

University of Iowa in Iowa City seeks a Support Services Specialist to oversee the main information desk and coordinate administrative, technical, and operational support for multiple hospital services. The role includes supervising desk staff, maintaining CMMS and EHR dashboards, and ensuring efficient daily operations.

The position emphasizes exceptional patient and guest experiences, strong communication, and collaboration with vendors, tech partners, and hospital departments.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 1-3 years’ experience in healthcare operations administration, including software applications.
• Excellent verbal and written communication; ability to work with technical and non-technical staff.
• Proven ability to manage multiple tasks, prioritize, and deliver service-excellence.
• Experience with CMMS, EHRs, and cross-department collaboration.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and staff.
• Greet and assist at the main information desk and route calls per standards.
• Coordinate wheelchair assistance and patient/visitor transport requests via Epic.
• Manage CMMS/EHR dashboards and generate reports for operations teams.
• Supervise clerical staff and support onboarding for new employees.

Skills

Communication skills

Customer service

Independent work

Team collaboration

Microsoft Office

Education

Bachelor’s Degree

Tools

CMMS WebTMA

Epic EHR

Fieldwire

TempTrak/PlumSense

Microsoft Office Suite

Job description

University of Iowa in Iowa City seeks a Support Services Specialist to oversee the main information desk and coordinate administrative, technical, and operational support for multiple hospital services. The role includes supervising desk staff, maintaining CMMS and EHR dashboards, and ensuring efficient daily operations.

The position emphasizes exceptional patient and guest experiences, strong communication, and collaboration with vendors, tech partners, and hospital departments.