Guest Services & Facilities Operations Specialist

The University of Iowa; Iowa City (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

The University of Iowa is seeking a Support Services Specialist to oversee the main information desk and coordinate technical and operational support across departments, ensuring a welcoming, efficient environment for patients, visitors, and staff.

This full-time role emphasizes CMMS and EHR data reporting, staff supervision, and liaison work with vendors. A bachelor’s degree and 1–3 years in healthcare operations are preferred; strong communication and problem‑solving skills are essential.

Qualifications

• Bachelor’s degree required or equivalent.
• 1–3 years in healthcare operations or information desk support.
• Experience with CMMS and EHR systems preferred.
• Strong customer service and communication skills.
• Ability to analyze operational data and prepare reports.
• Experience supervising staff is a plus.

Responsibilities

• Provide exceptional customer service to patients, families, visitors, and staff.
• Greet patients and visitors at the main information desk and provide directions and information.
• Answer and route calls following customer service standards.
• Coordinate wheelchair assistance and patient/visitor transport requests.

Skills

Customer service

Communication skills

Data analysis

Team leadership

Self-motivation

Education

Bachelor’s Degree

Tools

CMMS

EHR (Epic)

Microsoft Office

Job description

The University of Iowa is seeking a Support Services Specialist to oversee the main information desk and coordinate technical and operational support across departments, ensuring a welcoming, efficient environment for patients, visitors, and staff.

This full-time role emphasizes CMMS and EHR data reporting, staff supervision, and liaison work with vendors. A bachelor’s degree and 1–3 years in healthcare operations are preferred; strong communication and problem‑solving skills are essential.