Facility Manager, PDOT Shuttle Operations

ZipRecruiter; Des Moines (IA); On-site; USD 70,000 - 80,000; Full time

Job summary

An innovative company is seeking a Shuttle Operations Manager to oversee daily operations and ensure exceptional service. This role involves managing staff, resolving customer issues, and maintaining compliance with various standards. You will play a crucial part in enhancing customer experiences while handling accounting responsibilities. Join a dynamic team committed to reinventing transportation and making a significant impact in the industry. If you have a passion for leadership and operational excellence, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Flexible Spending Accounts

Long/Short-Term Disability

Life Insurance

Accident Insurance

Qualifications

• 5+ years of supervisory or management experience in transportation.
• Excellent verbal and written communication skills required.

Responsibilities

• Manage daily shuttle operations and supervise staff.
• Resolve customer complaints and ensure compliance with procedures.
• Handle accounting duties including payroll and budgeting.

Skills

Verbal Communication

Written Communication

Supervisory Skills

Microsoft Word

Microsoft Excel

Job description

Job Description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences, eliminating the need for tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees across more than 4,000 locations in North America and Europe.

Our mission is to reinvent parking because it is essential, ubiquitous, and impacts everyone. Tomorrow, we aim to power checkout-free experiences everywhere, making daily living, working, and playing more seamless and saving valuable time.

Responsibilities

The role involves managing daily shuttle operations, supervising staff, maintaining client relations, and ensuring adherence to company standards. Additional duties include general accounting, HR functions (hiring, firing, training), and claims review. Specific responsibilities include:

• Resolving customer complaints and misunderstandings diplomatically.
• Overseeing daily shuttle bus operations.
• Supervising employee work quality to ensure efficiency and effectiveness.
• Ensuring compliance with shuttle operations, security, cash control, and customer service procedures.
• Managing personnel issues related to hiring, termination, and training.
• Supervising shuttle operations to serve customers efficiently.
• Monitoring maintenance to ensure cleanliness and adherence to policies.
• Handling accounting duties such as accounts payable, payroll, petty cash, and budgeting.
• Reviewing damage claims and determining responsibility.
• Implementing safety improvement plans to prevent future claims.

Qualifications

• Excellent verbal and written communication skills.
• 5+ years of progressive supervisory or management experience in transportation.
• Proficiency in Microsoft Word and Excel.
• License Requirement: Valid state-issued driver’s license with current address and acceptable driving record.
• DOT Medical Card: Must have a Medical Examiner’s Certificate (DOT Medical Card).
• Availability to Work: Flexibility to work various shifts, including 2nd shift, 3rd shift, and weekends, depending on location needs.

Salary Range: $70,000 - $80,000 annually

Benefits: Medical, dental, vision, flexible spending accounts, long/short-term disability, life insurance, accident insurance, 401(k), paid time off.

SP+ is an equal opportunity employer. We recruit, hire, train, and promote without regard to race, religion, citizenship, marital status, veteran status, or other protected classes. Harassment and retaliation are not tolerated.

Right to Work Poster

SP+ may use an automated employment decision tool (AEDT) to evaluate candidates. Data collected may be retained as part of employee records if hired. For accommodations or questions about data retention, contact [e-mail].