Facility Manager, PDOT Shuttle Operations

SP Plus Corporation; Des Moines (IA); On-site; USD 70,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Shuttle Operations Manager to oversee daily shuttle activities and ensure exceptional service delivery. This role involves supervising employees, maintaining client relations, and managing operational standards. With a focus on safety and efficiency, you will handle general accounting and HR functions while resolving customer complaints diplomatically. Join a leading organization in the transportation sector where your leadership skills can shine and contribute to a remarkable customer experience. If you are ready to make an impact in a dynamic environment, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Flexible Spending Accounts

Life Insurance

Accident Insurance

Long/Short Term Disability

Qualifications

• 5+ years of supervisory or management experience in transportation preferred.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Oversee daily shuttle bus operations and supervise employee performance.
• Handle personnel issues and maintain client relations effectively.

Skills

Verbal Communication

Written Communication

Supervisory Experience

Management Experience

Problem-Solving

Education

High School Diploma

Driver's License

DOT Medical Card

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Responsible for running the day-to-day activities of a shuttle operation including, but not limited to, the supervision of employees, maintaining client relations, and ensuring that company standards are being upheld. Other duties include general accounting, general HR functions (hiring, terminating, and training) and claims review. This includes:

• Oversee customer relations to ensure that complaints, disagreements or misunderstandings about the shuttle bus operation or service are resolved diplomatically.
• Oversee daily shuttle bus operation.
• Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
• Ensure that proper shuttle operations, security, cash control and customer service procedures are being followed by all employees.
• Handle all personnel issues and paperwork for hiring, termination and training of support staff.
• Supervise shuttle operations in order to ensure that incoming customers are served efficiently and properly.
• Monitor maintenance of the operation to ensure that it is clean and maintained according to company policies and procedures.
• Handle general accounting duties such as accounts payable, payroll, petty cash, and budgeting.
• Monitor and review all damage claims in order to assign responsibility for damages.
• Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.

Qualifications

• Qualified candidates must possess excellent verbal and written communication skills.
• 5+ years of progressive supervisory or management experience in a transportation environment preferred.
• Qualified candidates should be proficient with Microsoft Word and Excel.
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.
• DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required.
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Salary Range: $70,000 - $80,000 annually

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

US-IA-DES MOINES