Facility Manager

Roof Above Inc; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Roof Above is a comprehensive homeless service provider in Charlotte, NC. We are looking for a Facility Manager to oversee Permanent Supportive Housing properties, ensuring a safe, clean, and welcoming environment for residents, staff, and partners.

The role includes leading preventive maintenance, coordinating contractors, and supporting capital projects while aligning with Roof Above’s mission to end homelessness. Five years of related experience and strong teamwork are required.

Qualifications

• High school diploma or GED required.
• Five years of facility maintenance, property management, or related experience preferred.

Responsibilities

• Manage day-to-day operations of assigned Permanent Supportive Housing properties, ensuring facilities remain clean, safe, functional, and well maintained.
• Conduct routine inspections of buildings, residential units, common areas, mechanical spaces, grounds, and building systems to ensure compliance with standards.
• Develop, implement, and oversee preventive maintenance programs; respond promptly to maintenance requests, emergencies, and work orders.
• Coordinate with outside contractors, obtain quotes, monitor project schedules and budgets, review workmanship and safety.
• Assist with renovation, capital improvement, and facility enhancement projects to promote resident safety and asset preservation.
• Prepare facilities for regulatory and funder inspections and correct deficiencies.
• Utilize CMMS to manage work orders, maintenance records, and asset information.
• Provide training and mentorship to maintenance staff for safe, high-quality service.
• Collaborate with Housing Program staff to support resident stability and service delivery.

Skills

HVAC

Plumbing

Electrical

Carpentry

Appliances

Building systems

Communication

Customer service

Project management

Reading blueprints

Physical ability

Driver's license

Education

High school diploma or GED

Tools

CMMS

Microsoft Office

Job description

ROOF ABOVERoof Above is NC’s most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,400 individuals every day across ten campuses in Charlotte. Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019POSITION SUMMARYThe Facility Manager is responsible for the day-to-day maintenance, safety, cleanliness, and operational readiness of assigned Permanent Supportive Housing (PSH) properties. This position ensures that all facilities provide a safe, secure, and welcoming environment for residents, staff, visitors, and community partners while supporting the organization's mission to end homelessness.The Facility Manager oversees preventive maintenance, repairs, contractor coordination, regulatory compliance, capital improvement projects, and property inspections. Working closely with Property Management, Housing Services, Case Management, and Organization Leadership, this position helps maintain quality housing that promotes long-term resident stability.ESSENTIAL FUNCTIONSFacility OperationsManage the day-to-day operations of assigned Permanent Supportive Housing properties, ensuring facilities remain clean, safe, functional, and well maintained.Conduct routine inspections of buildings, residential units, common areas, mechanical spaces, grounds, and building systems to identify maintenance needs and ensure compliance with organizational standards.Develop, implement, and oversee preventive maintenance programs while responding promptly to maintenance requests, facility emergencies, and work orders.Perform or coordinate repairs involving HVAC, plumbing, electrical, carpentry, painting, flooring, appliances, and other building systems to ensure reliable facility operations.Monitor building equipment performance, maintain maintenance inventories and tools, and proactively schedule repairs and equipment replacements to minimize operational disruptions.Coordinate with the Apartment Turn Team to ensure timely completion of unit turnover repairs and readiness for occupancy.Serve as the primary point of contact for maintenance operations at assigned properties, providing responsive customer service to residents and internal stakeholders.Coordinate and oversee outside contractors and service providers, including obtaining quotes, monitoring project schedules and budgets, reviewing completed work for quality, and ensuring compliance with organizational safety and contractual requirements.Assist with the planning, coordination, and execution of renovation, capital improvement, and facility enhancement projects while recommending improvements that promote resident safety, operational efficiency, and long-term asset preservation.Prepare facilities for inspections conducted by regulatory agencies, funding partners, and organizational leadership, and ensure timely correction of identified deficiencies.Conduct routine safety inspections, coordinate emergency repairs, maintain fire and life safety systems, and support organizational emergency preparedness and disaster response efforts.Utilize the Computerized Maintenance Management System (CMMS) to manage work orders, preventive maintenance schedules, maintenance records, asset information, and performance reporting.Provide on-the-job training, guidance, and mentorship to new and existing maintenance staff, promoting safe work practices, quality workmanship, and consistent service delivery.Program & Resident SupportCollaborate with Housing Program staff, Case Management, and other internal departments to address maintenance needs, support housing stability, and ensure residential units remain safe, habitable, comfortable, and compliant with organizational standards.Build and maintain positive working relationships with residents, contractors, community partners, and internal stakeholders by responding professionally to maintenance concerns, providing excellent customer service, and balancing resident needs with effective property stewardship.Participate in regular program and interdisciplinary team meetings to provide updates on work order status, unit turnover progress, maintenance priorities, and vacant unit readiness, supporting effective communication and coordinated service delivery.Budget ManagementAssist in the development and management of annual operating, maintenance, and capital budgets by monitoring expenditures, controlling costs through effective planning and preventive maintenance, and ensuring responsible stewardship of organizational resources.Analyze maintenance trends, recurring equipment issues, and facility needs to recommend long-term solutions, equipment replacements, and capital investments that improve operational efficiency, extend asset life, and support strategic facility planning.EDUCATION, EXPERIENCE AND SKILLS REQUIREDHigh school diploma or GED required.Minimum of five (5) years of experience in facility maintenance, property management, or a related field. Experience in multifamily housing, permanent supportive housing, healthcare, hospitality, or commercial facilities is preferred.Experience coordinating contractors, vendors, capital improvement projects, and preventive maintenance programs.Experience working with vulnerable populations is preferredStrong working knowledge of HVAC, plumbing, electrical, carpentry, appliances, and general building systems.Ability to read and interpret blueprints, technical drawings, and equipment specifications.Proficiency with Microsoft Office applications and Computerized Maintenance Management Systems (CMMS).Strong organizational, planning, and project management skills with the ability to manage multiple priorities in a fast-paced environment.Excellent communication, interpersonal, and customer service skills with the ability to build positive relationships with residents, staff, contractors, and community partners.Ability to work effectively with individuals from diverse backgrounds while demonstrating professionalism, sound judgment, and a commitment to quality service.Dependable, self-motivated, and results-oriented with a strong work ethic and commitment to safety.Valid driver's license with a safe driving record required.Meet Physical RequirementsLift up to 50 pounds.Stand, walk, bend, kneel, climb ladders, and reach for extended periods.Work indoors and outdoors in varying weather.Operate power equipment and hand tools safely.WORKING ENVIRONMENTThis is an on-site position and requires travel between housing locations. Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating behaviors with diverse individuals including persons with mental illness and substance use issues.OUR VALUES:Heart for the WorkWe choose this work and embrace this place.We practice radical compassion.We each do our unique part to end homelessness.Solution-OrientedGrounding ourselves in what we know, we imagine what is possible.We are intentional about getting the right people involved and we move towards effective action.We are exhaustive in our search for solutions.Bring Our BestWe practice self-care, self-awareness, and safety.We recognize what we need to let go of to move forward.We exercise diligence and grit.Value OthersWe honor the profound worth of each life and our work reflects it.We meet people where they are and approach others with genuine curiosity.We know we can’t do it alone. We are stronger and smarter together.Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesHR Approval: Beverly Harrell-Reid, BA, MBATitle: Director of Human ResourcesDate: 8/13/2026Manager Name: Stephen VinskiTitle: VP of FacilitiesDate: 8/13/2026I have read this job description (or had it read to me) and I fully understand all my job duties and responsibilities. I am able to perform the duties and responsibilities as outlined, with or without reasonable accommodation. I understand that my job duties and responsibilities may change on a temporary or regular basis according to the needs of my location or department and if so I will be required to perform such additional duties and responsibilities. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the HR staff.