Facility Manager

SP+; Shreveport (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

SP+ is seeking a candidate for the Revenue Reporting and Budget Management position at Shreveport Airport. Responsibilities include managing budgets, ensuring effective operations, and maintaining high customer service standards. The ideal candidate will have a Bachelor's degree or equivalent experience, strong customer service skills, and proficiency in Microsoft Excel.

In this role, you will supervise staff, prepare bank deposits, and enhance client relations. Safety compliance and risk management are also key components of this job.

Qualifications

• Bachelor's degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage and motivate team members.
• Strong customer service skills and focus.

Responsibilities

• Ensure proper parking, security, and cash control procedures are followed.
• Prepare daily bank deposits and monitor office audits.
• Manage the operation's budget and service needs.

Skills

Customer service skills

Verbal communication

Written communication

Budget management

Microsoft Office

Problem solving

Education

Bachelor's degree in a related field

Tools

Microsoft Excel

Google Spreadsheets

Job description

Location Shreveport Airport

Revenue Reporting and Budget Management

• Ensure proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
• Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll and petty cash.

Workforce Management

• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

• Ensure pro‑active communication with client regarding opportunities to improve operations.
• Resolve client requests, concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.

Safety & Risk Management

• Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

QUALIFICATIONS

• Bachelor's degree in a related field preferred or equivalent combination of education and experience.
• Prior experience to lead, manage and motivate team members.
• Strong customer service skills and focus.
• Excellent verbal and written communication skills.
• Ability to multi‑task or work independently.
• Ability to react and problem solve quickly.
• Ability to understand and communicate company policies and procedures.
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets.
• Ability to learn internal computer programs.
• Prior experience developing budgets and P&L review a plus.
• Parking management experience preferred but not required.
• License Requirement: Must possess a valid state‑issued driver's license with a current address and acceptable driving record.