Facility Manager

Citizens; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Citizens seeks a Facilities Manager within Real Estate Operations to oversee repairs and maintenance across a regional portfolio of Citizens US properties. You’ll lead mobile technicians and external vendors to ensure reliable building operations and safety.

The role emphasizes budget planning, compliance, incident management, and continuous improvement of facilities services, focusing on cost efficiency and tenant satisfaction.

Qualifications

• Experience managing facilities for multi-site portfolios is preferred.
• Ability to coordinate maintenance with internal teams and external vendors.
• Strong budgeting and cost-control skills.

Responsibilities

• Manage day-to-day operations and inspections of multiple properties (60–100 sites).
• Coordinate maintenance and repairs (HVAC, plumbing, electrical, interiors, exteriors).
• Maintain timely communication with occupants and stakeholders and escalate issues as needed.
• Lead facility management initiatives and ensure compliance with standards and regulations.
• Oversee budget preparation, capital and expense reporting for the region.

Skills

Facilities management

Vendor management

Budgeting

Project coordination

CMMS

Tools

CMMS software

Job description

At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the Facility Manager within Real Estate Operations, you will have the responsibility for all efforts to execute and deliver Facilities Management and Repairs and Maintenance for a geographical region within the Citizens US based properties. This role is the direct connection to the Repairs and Maintenance team to execute deliverables on all aspects of maintenance necessary. You will direct coordination to a team of mobile technicians either internal or external, along with external vendors. Additionally, you will be responsible for providing comprehensive facilities / repairs & maintenance support for Retail Banking operations, including complete interior and exterior building structure and grounds maintenance. Through superior client service, you will build customer relations with service providers and client personnel to achieve internal business unit and external client Key Performance Metrics. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary Responsibilities Include

• Manage day-to-day operations and perform various routine site inspections of multiple retail banking and main office building facilities, ranging from 60 to 100 properties, upwards of 500k sq. ft.
• Onsite coordination and facilitation of maintenance and repair needs including but not limited to; Critical Engineering, Energy Services, HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, snowplowing, etc.
• Ensure adequate facetime with building occupants and key customer contacts, including timely resolution of customer concerns and complaints.
• Provide accurate and ongoing communication on all building issues to the Senior Facility Manager and act as backup within geographical region for the Senior Facility Manager upon paid time off and represent team within senior team meetings
• Support and drive the following, within particular geographical region, but lead some specific initiatives:
• Facility Management and Repairs & Maintenance of geographical region
• Facility Management compliance to standards
• Facility Management risk management and mitigation
• Incident Management of Facility Operations, owning the initiation and completion of incidents
• CMMS program enhancements to geographical region
• 10 year strategic maintenance plan for geographical region
• Best practices and standards management and coordination
• Ensure compliance to standards for projects
• MOPs & SOPs standards management and coordination
• Provide financial reporting and budget preparation; Capital and Expense budgeting, variance reporting for specific geographical region of facilities
• Ensure timely and successful completion of building repair, maintenance, and service work, ensuring that operations optimize short and long-term operating costs and maintain or improve the integrity of the asset.
• Respond promptly to building emergencies and coordinate onsite resources. Provide appropriate guidance to vendors in addressing emergencies and facilitate corrective and preventive actions.
• Accurately measure and manage the performance of suppliers, for continuous improvement efforts.
• Ensure Maintenance Management technology systems are correctly used / supported to ensure accurate control of suppliers and workload.
• Management of a comprehensive program of contract performance reviews with suppliers, covering delivery against contracted performance commitments, problem resolution and incorporation of new requirements / change requests working closely with the Vendor Performance team.
• Review work order activity to identify repeat issues and ensure quality workmanship and completeness at the site.
• Manage small construction projects and coordinate as needed with the Projects Team on larger projects.
• Ensure sites are adhering to local, State and Federal laws and regulations pertaining to building operations.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
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• Preferred Qualifications
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Hours & Work Schedule

• Hours per Week:
• Work Schedule:

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth