Facility Manager

ShineLight Services; Fayetteville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A supportive residential care provider is looking for a Group Home Manager to oversee daily operations in Fayetteville, NC. The manager will develop individualized care plans, coordinate with healthcare professionals, and ensure compliance with regulations. Key responsibilities include staff supervision, budget management, and fostering a safe environment that promotes resident well-being. The ideal candidate will have experience in healthcare or social services and strong leadership skills.

Qualifications

• Experience in crisis management and de-escalation techniques.
• Strong background in healthcare or social services.
• Ability to oversee and develop staff training programs.

Responsibilities

• Oversee daily operations of the group home.
• Develop individualized care plans for residents.
• Manage group home budget and staff.
• Facilitate communication with families and external agencies.
• Organize activities for resident engagement.

Skills

Leadership

Crisis management

Organizational skills

Interpersonal communication

Budget management

Education

Experience in healthcare or social services

Job description

The Group Home Manager plays an essential role in overseeing the daily operations of residential facilities for individuals who require assistance and support in their daily living. This position involves ensuring a safe, nurturing environment that promotes the well-being and development of its residents. By coordinating with healthcare professionals, social workers, and families, the manager works to implement personalized care plans that meet the unique needs of each individual. Leadership, empathy, and organizational skills are at the core of this role, as it encompasses staff supervision, budget management, and compliance with regulatory standards. The ultimate aim is to foster a community that supports independence and enhances the quality of life for its residents.

Regulatory Compliance

A group home manager meticulously oversees the operation’s adherence to state and federal regulations, focusing on health, safety, and operational standards specific to residential care facilities. Conducting regular audits, providing staff training, and updating policies are part of the routine to ensure compliance and safeguard the well‑being of residents.

Crisis Management

Handling unexpected emergencies and behavioural escalations with efficiency is paramount for the safety and well‑being of both residents and staff. Quick decision‑making, maintaining calm under pressure, and effective implementation of de‑escalation techniques are critical components of this skill.

Experience

Group Home Managers typically come from diverse backgrounds in healthcare or social services, with a significant proportion having substantial experience in similar roles. Their journey often includes on‑the‑job training, where they learn specific policies, procedures, and the nuances of managing residential care facilities. Many have progressed through ranks, starting in entry‑level positions, gaining hands‑on experience in direct care, crisis management, and administrative duties. Training programs tailored to leadership in care settings are also common, equipping them with the skills needed for effective team management, budget oversight, and ensuring the well‑being of residents. Continuous professional development is essential, as it helps them stay updated on best practices and regulatory requirements.

Staff Training and Development

Ensuring the team is well‑versed in the latest therapeutic and crisis intervention techniques is a priority for creating a safe and supportive environment. Group home managers facilitate ongoing professional development through workshops and certifications to enhance staff competencies and keep pace with evolving care standards.

Resident Assessment

Conducting thorough evaluations of each resident’s unique needs and preferences is crucial. A deep understanding of individual care plans and the flexibility to adjust these plans as conditions change ensures personalized support and an enhanced quality of life.

Community Integration

By fostering meaningful connections with local services, activities, and volunteering opportunities, group home managers play a vital role in ensuring residents are actively engaged and integrated within their community. Identifying appropriate resources and building partnerships and networks are essential for promoting a sense of belonging and social inclusion.

A Group Home Manager operates within a residential setting, ensuring a safe and supportive environment for its inhabitants. The physical space is designed to feel like a home, equipped with standard living amenities and specialised tools to aid in care and management tasks. Workspaces are often shared, emphasising collaboration and flexibility.

Managers typically adhere to structured schedules, though the nature of residential care demands a degree of on‑call availability. Dress codes are practical, prioritising comfort and functionality to meet the day’s demands. The social environment is community‑oriented, fostering strong interpersonal connections among staff and residents.

Health and safety protocols are paramount, with ongoing training to address the unique needs of the population served. The emotional landscape can be challenging, requiring resilience and a supportive network for staff. Technology plays a supportive role, streamlining administrative tasks and enhancing communication.

• Oversee daily operations of the group home, ensuring a safe, supportive, and therapeutic environment for residents.
• Develop and implement individualized care plans in collaboration with healthcare professionals, tailored to the specific needs of each resident.
• Manage the group home budget, including allocating funds for resident care, staff salaries, and facility maintenance.
• Hire, train, and supervise staff, ensuring they are properly equipped to provide high‑quality care and support to residents.
• Facilitate communication between residents, their families, and external agencies or healthcare providers to coordinate care and support services.

• Organise and oversee recreational and educational activities for residents to promote social interaction, personal development, and community integration.
• Ensure compliance with all local, state, and federal regulations governing the operation of group homes and the care of residents.
• Conduct periodic evaluations of the facility’s operations and resident care practices to identify areas for improvement and implement changes as necessary