Facility Maintenance Technician II

Garden of the Gods Resort and Club; Bozeman (MT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading resort seeks a Facilities Maintenance Technician II to ensure high-quality maintenance and service excellence. This role requires skilled repairs of resort equipment and direct interaction with guests, emphasizing a commitment to 'I Am Proud' service standards. Join a team that values professionalism and customer satisfaction while maintaining the resort's facilities to ensure an exceptional guest experience.

Benefits

Health insurance

Employee discounts on resort services

Qualifications

• Minimum 2 years experience in a maintenance role.
• Intermediate technical knowledge of building maintenance required.
• Should have a valid driver's license for company vehicle.

Responsibilities

• Provide service and repairs to resort equipment.
• Perform preventative maintenance in guestrooms and public areas.
• Respond to inquiries and problems efficiently.

Skills

Communication

Problem Solving

Technical Knowledge

Teamwork

Education

High School Diploma or equivalent

Tools

CMMS

Job description

Position Purpose & Summary

Seeking a passionate maintenance professional who wants to do the job right the first time. Facilities Maintenance Technician II (Engineer II) is a Full-Time Regular position.

Essential Functions:

• Provide service and repairs to resort equipment including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, kitchen equipment, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous and professional manner to achieve guest satisfaction.
• Responsible for repairs and maintenance of the building as required by the operation or special projects assigned.
• This position may also respond to inquiries and problems in a caring and respectful manner to achieve guest satisfaction.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Troubleshoots equipment using proper tools in a skilled craftsman-like manner.
• Performs assignments as directed by the Assistant Chief Engineer and Chief Engineer.
• Troubleshooting and repairs on laundry, kitchen, and HVAC equipment.
• Performs preventative maintenance in guestrooms, public areas and on all assigned equipment.
• Repairs all malfunctioning mechanical devices.
• Responds to room repairs regarding carpentry, electrical, plumbing, carpeting, painting, and furniture repair.
• Maintains pools and spas.
• Maintains key control systems and participates in re-keying of facility as needed.
• Assist with cleaning of mechanical spaces, engineering shop and other general areas.
• Responds to guest room calls.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills:

Minimum 2 years previous experience in related field - REQUIRED

Certifications (CPO, EPA, etc.) - DESIRED

Intermediate technical knowledge of building maintenance - REQUIRED

Working knowledge of CMMS - REQUIRED

Ability to operate computer and related equipment (pads, tablets, PCs, etc.) - REQUIRED. A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays.

Must be fluent in English

Formal Education and Job-Related Experience:

Minimum 2 years previous experience in related field

License, Registration, and/or Certification Required:

Valid driver's license required to drive company licensed vehicles.

External and Internal Personal Contact:

Communications:

Daily - Verbal and written communication

Weekly - Participates in meetings

Occasionally - Participate in one-on-one coaching sessions.

Teamwork and Collaboration:

This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required: N/A

License, Registration, and / or CertificationS Required:

YES	NO
Valid Driver's License	X
Valid Commercial Driver's License	X
Food Protection Manager Certification	X
Food Handler Certification	X
Alcohol Server / Seller Certification	X
Other (explain):	X
Accreditations, certifications, or licenses in pertinent fields of engineering expertise (structural, mechanical, and/or electrical engineering / plumbing and wastewater systems / HVAC / general maintenance / carpentry / painting / small equipment repair / vehicle maintenance / etc. . . .).

POSITION ANALYSIS / SPECIFICATIONS:

N/A	OCCASIONAL	FREQUENT	CONSTANT
Sitting	X
Standing	X
Walking	X
Bending Over	X
Crawling	X
Reaching	X
Crouching	X
Kneeling	X
Balancing	X
Pushing / Pulling	X
Lifting / Carrying: 10 lbs. or less	X
11 to 25 lbs.	X
26 to 50 lbs.	X
51 to 70 lbs.	X
Manual Dexterity	X
Fine Motor Skills	X
Gross Motor Skills	X
Eye / Hand Coordination	X
Near Vision	X
Far Vision	X
Color Recognition	X
Hearing	X

N/A = Not Applicable

ENVIRONMENTAL FACTORS: Works in all areas of the property, both inside and outside, possibly in inclement weather. Must be able to work at various heights on ladders, roofs, etc. Some work may be in confined spaces.

YES	NO
Working Outside	X
Working Inside	X
Working Alone	X
Working Closely with Others	X
Excessive Cold / Heat	X
Excessive Humidity / Dampness	X
Noise / Vibrations	X
Working Above Ground	X
Working Below Ground	X
Working with Chemicals / Detergents / Cleaners	X
Working Around Fumes / Smoke / Gas	X
Walking on Uneven Surfaces	X
Motorized Equipment or Vehicles	X
Working Around Machinery / Motorized Equipment	X
Climbing on Scaffolds or Ladders	X