Facility Coordinator (FAC)

JLL; Birmingham (AL); On-site; USD 52,000 - 70,000; Full time

Job summary

JLL is seeking a Facilities Coordinator in Birmingham, AL to act as the operational heartbeat of client facilities. You will manage work orders via Corrigo, perform site inspections, and coordinate emergency responses with on-site teams and vendors.

Responsibilities include preventive maintenance scheduling, invoice review, and KPI tracking while maintaining strong client and vendor relationships in a fast-paced, collaborative setting.

Qualifications

• Associate degree or equivalent experience in facilities management or related field.
• High school diploma or GED required.
• Valid driver's license with clean driving record for travel between sites.
• U.S. citizenship as required by client contract specifications.
• 2+ years of experience in facility or property administration.
• Proficiency in Microsoft Office with strong Excel skills.
• Clear written and verbal communication; professional interaction with clients and vendors.
• Ability to manage multiple priorities and meet deadlines in fast-paced environments.

Responsibilities

• Manage the Corrigo help desk system for assigned sites, tracking work orders and ensuring SLA compliance.
• Conduct regular site inspections to verify safety procedures and building standards.
• Serve as the primary contact for emergency facilities requests and coordinate rapid response.
• Coordinate preventive maintenance and reactive work orders with on-site teams and vendors.
• Support budget and accounts payable activities through invoice review and KPI maintenance.
• Build strong relationships with vendors and service providers to ensure high-quality service.
• Participate in performance review meetings to support Contract KPIs and SLAs.

Skills

Customer service orientation

Strong communication skills

Organization

Problem solving

Vendor management

Attention to detail

Time management

Education

Associate's degree in facilities management, business, building management, or related field or equivalent

High school diploma or GED

Bachelor's degree in facilities management, business administration, engineering, or related field

Tools

Corrigo CMMS

Microsoft Office Suite (Excel)

Job description

Facilities Coordinator 3f JLL
What this job involves:
The Facilities Coordinator serves as the operational heartbeat of JLL's client facilities, acting as the trusted day-to-day contact who ensures seamless service delivery across all assigned sites. In this dynamic role, you'll drive operational excellence by coordinating maintenance activities, managing vendor relationships, and delivering exceptional customer service that strengthens JLL's reputation as a premier facilities management partner. You'll work closely with the Facilities Manager to oversee everything from work order management and compliance documentation to budget support and emergency response coordination. This role offers the opportunity to make a tangible impact on client satisfaction while developing expertise across all facets of facilities operations in a fast-paced, collaborative environment.
What your day-to-day will look like:

• Managing the Corrigo help desk system for assigned sites, ensuring work orders are tracked, completed within SLA requirements, and communicated professionally to clients and stakeholders throughout the process.
• Conducting regular site inspections and assessments to verify that all building procedures, safety protocols, and performance measures are maintained to JLL's high standards.
• Serving as the primary point of contact for emergency facilities requests through the JLL Help Desk, coordinating rapid response with on-site teams and vendor partners to minimize business disruption.
• Coordinating preventive maintenance scheduling and reactive work orders with the on-site facilities team and external vendors, ensuring optimal resource allocation and timely completion.
• Supporting financial management activities including invoice review, vendor payment tracking, and accounts payable KPI maintenance by working collaboratively with suppliers and the procurement team.
• Building and maintaining strong working relationships with vendors and service providers, ensuring they understand client culture and deliver consistently high-quality service that meets duration and quality targets.
• Participating in regular performance review meetings with clients and stakeholders, supporting the delivery of contractual KPIs and SLAs while proactively identifying opportunities for service enhancement.

Required Qualifications:

• Associate's degree in facilities management, business, building management, or a related field, or equivalent work experience demonstrating relevant competency.
• High school diploma or equivalent (GED).
• Valid driver's license with clean driving record for travel between assigned sites.
• U.S. citizenship as required by client contract specifications.
• Minimum of two years of experience in facility or property administration, demonstrating practical knowledge of building operations and maintenance coordination.
• Proficiency in Microsoft Office Suite with particular strength in Excel for data tracking, reporting, and analysis.
• Superior written and verbal communication skills with demonstrated ability to interact professionally with clients, vendors, and cross-functional teams.
• Proven customer service orientation with the ability to maintain composure and deliver solutions in fast-paced, high-pressure environments.
• Strong planning and organizational capabilities with exceptional attention to detail and ability to manage multiple priorities simultaneously.
• Demonstrated ability to meet deadlines consistently with required accuracy, working both independently and collaboratively as part of a team.

Preferred Qualifications:

• Bachelor's degree in facilities management, business administration, engineering, or related field.
• Experience with computerized maintenance management systems (CMMS) such as Corrigo or similar work order platforms.
• Financial acumen with exposure to budget management, cost savings initiatives, or accounts payable processes.
• Knowledge of health, safety, security, and environmental (HSSE) compliance requirements and incident reporting procedures.
• Experience in vendor management with proven ability to influence service providers without direct authority.
• Familiarity with contract administration, competitive bidding processes, or procurement coordination.
• Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in a facilities management or property services context.