Facility Coordinator

Lilkickers; Wilmington (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Lilkickers is seeking a Facility Coordinator at their Wilmington location. This role involves providing top-notch customer service, managing scheduling, and assisting with programming sales. Candidates will need strong communication skills and a minimum of one-year experience in customer service to succeed in this diverse role.

Benefits

Free Membership

Employee Discounts on programming

Flexible scheduling

Free beverages and concession discounts

Eligibility to join house basketball and soccer league teams

Qualifications

• Minimum of one-year customer service experience.
• Must undergo a background check.
• Authorized to work in the United States.

Responsibilities

• Assist with sales of programming and customer memberships.
• Provide excellent customer service in face-to-face interactions.
• Perform proper cash handling and credit/debit transactions.

Skills

Communication

Customer Service

Multitasking

Tools

Point of Sales systems

Scheduling systems

Job description

Employee Benefits:

• Free Membership
• Employee Discounts on programming
• Competitive Wages
• Flexible scheduling
• Free beverages and concession discounts
• Eligibility to join house basketball and soccer league teams

Company Overview:

Danvers Indoor Sports is a family run business dedicated to providing top notch facilities, leagues, and programs. We offer soccer, basketball, lacrosse, volleyball, camps, parties, along with many other programs and classes!

Job Summary:

This position is unique because facility coordinators are knowledgeable about ALL facility programming and scheduling and able to assist our customers with any questions they have.

Duties & Responsibilities:

• Professional telecommunications etiquette when on the phone and sending emails
• Assisting with sales of programming and customer memberships
• Troubleshooting customer questions and inquiries regarding their program of interest
• Understanding and proper use of our Point of Sales and scheduling systems (DASH and Acuity)
• General facility upkeep and minor maintenance
• Proper food & beverage handling, product knowledge, serving and performing accurate transactions
• Performing proper cash handling and credit/debit transactions
• Providing excellent customer service in face to face customer interactions

Qualifications:

• Minimum of one-year customer service experience
• Undergo a background check
• Authorized to work in the United States

Preferred Skills:

• Team player and strives to be as proactive as possible
• Detailed-oriented and able to multitask and manage time effectively
• Ability to build rapport with all customers & families who come into our facility