Facility Admissions Coordinator, Days M-F 10am-2pm

Ummsphysician; Towson (MD); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a prestigious healthcare facility as a Facility Admissions Coordinator, where you'll play a vital role in patient access and administrative services. This part-time position offers a flexible schedule from Monday to Friday, allowing you to balance work and life effectively. You'll be the first point of contact for patients, ensuring they receive excellent service while navigating their healthcare journey. With a focus on customer satisfaction, you'll verify insurance details, provide cost estimates, and assist patients in understanding their coverage. This role not only enhances your interpersonal skills but also contributes to the financial health of the hospital, making it an exciting opportunity for those passionate about healthcare.

Qualifications

• 1+ years of clerical or customer service experience, preferably in healthcare.
• Certification in AAHAM or NAHAM is preferred.

Responsibilities

• Serve as the first point of contact for patients, ensuring excellent customer service.
• Verify patient demographics, benefits, and coverage; provide cost estimates.

Skills

Customer Service

Data Entry

Insurance Verification

Communication Skills

Problem Solving

Education

High School Diploma

Certification in AAHAM or NAHAM

Job description

Facility Admissions Coordinator, Days M-F 10am-2pm

• Part-time
• Shift: Day
• Location: ST JOSEPH MEDICAL CENTER
• Position Type: Non-Exempt

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

Part Time Monday - Friday 10am - 2pm

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The role may also include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with care teams and revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care. Provides education to patients and families regarding the financial clearance process, estimated costs, and financial assistance opportunities. Performs administrative functions related to admissions, discharges, and transfers across multiple clinics within the institution.

Principal Responsibilities and Tasks

The following describes the general nature and level of work for this role. It is not an exhaustive list of all duties.

1. Serves as the first point of contact for patients and visitors, ensuring excellent customer service in Patient Access/Administrative Services areas, recognizing patient anxiety and unknowns.
2. Focuses on interpersonal skills, data collection, situation assessment, and developing solutions to ensure customer satisfaction and hospital financial health.
3. Verifies patient and insurance demographics, benefits, and coverage; provides cost estimates; secures pre-certifications; collects co-pays and deposits; and offers financial assistance information.
4. Provides wayfinding assistance to clinics and navigates patients safely to their appointments.
5. Maintains knowledge of registration requirements to ensure timely, accurate reporting and billing; obtains signatures and performs clerical duties as needed.
6. Educates patients on insurance coverage, billing procedures, and requirements.
7. Communicates coverage issues to relevant departments and works with patients and staff to resolve them.
8. Ensures accuracy and completeness of paperwork prior to admissions; contacts clinical staff for incomplete registration documentation; distributes admission documents if needed.
9. Maintains scheduling templates for outpatient providers, ensuring proper utilization.
10. Collaborates with Care Management and Social Work to ensure reimbursement information is obtained and pre-authorization processes are followed.
11. Assists in training new admitting staff by demonstrating departmental processes and procedures.

Education and Experience

• High school diploma or equivalent required; certification/memberships in organizations like AAHAM, NAHAM preferred.
• At least 1 year of clerical, customer service, or receptionist experience, preferably in healthcare; 2 years preferred.
• All information will be kept confidential according to EEO guidelines.