Facility Admissions Coordinator, Days M-F 10am-2pm

University of Maryland; Towson (MD); On-site; USD 30,000 - 50,000; Part time

Job summary

An established institution is looking for a dedicated part-time administrative professional to join their Patient Access team. In this role, you will be the first point of contact for patients and visitors, ensuring exceptional customer service while performing essential administrative tasks. Your responsibilities will include verifying insurance eligibility, assisting with scheduling, and educating patients on financial processes. This is a fantastic opportunity to contribute to the healthcare experience in a supportive environment, where you can make a real difference in patients' lives while working flexible hours.

Qualifications

• Strong customer service skills with a focus on patient interaction.
• Experience with data entry and insurance verification processes.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Verify patient and insurance demographics using Epic.

Skills

Customer Service

Data Entry

Interpersonal Skills

Insurance Verification

Scheduling

Education

High School Diploma

Tools

Epic

Job description

Job Description

Part Time Monday - Friday 10am - 2pm

Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department-specific standards for data entry and patient selection. Additional duties include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.

Works with care teams and revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care. Provides education to patients and families regarding the financial clearance process, estimated costs of services, and financial assistance opportunities. Performs specific administrative functions related to Admission, Discharge, and Transfer (ADT) in multiple clinics and registration areas within the institution.

Principal Responsibilities and Tasks

The following statements describe the general nature of work for this role. They are not an exhaustive list of all duties.

1. Serves as the first point of contact for patients and visitors, ensuring excellent customer service in Patient Access/Patient Administrative Services, recognizing patient anxiety and needs.
2. Focuses on interpersonal skills, data collection, situation assessment, and assisting the team in developing solutions for excellent customer service and hospital financial health.
3. Verifies patient and insurance demographics, benefits, and coverage using Epic; provides cost estimates; secures pre-certifications; collects co-pays and deposits; and offers financial assistance information.
4. Provides wayfinding assistance to clinics and registers patients efficiently and safely.
5. Maintains knowledge of registration requirements to ensure timely, accurate reporting and billing; obtains signatures and performs clerical duties as needed.
6. Educates patients on insurance coverage and billing procedures, and communicates coverage issues to relevant departments.
7. Ensures accuracy and completeness of paperwork; contacts clinical staff for incomplete registration documents; distributes admission documents as required.
8. Maintains scheduling templates for outpatient providers, ensuring optimal utilization.
9. Coordinates with Care Management and Social Work to gather necessary reimbursement information and ensure pre-admission and pre-certification compliance.
10. Assists with training new Admitting staff on department processes and procedures.