Facilities Workflow Administrator

Dexterra Group; Washington (District of Columbia); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in facilities management is seeking a Facilities Workflow Administrator to support service desk operations in Washington, DC. The role involves coordinating service requests, dispatching technicians, and handling administrative tasks to ensure efficient facility operations. Ideal candidates will have strong communication skills, multitasking abilities, and a proactive approach to workflow improvement.

Qualifications

• 3 years of recent service desk experience in facilities operations.
• Ability to pass background check and obtain security clearance.

Responsibilities

• Respond to service desk requests and generate work orders.
• Process expense vouchers and maintain documentation.
• Implement quality control measures and monitor workflow.

Skills

Communication

Multitasking

Proactive

Education

High School Diploma

Associate’s degree

Tools

Microsoft Office 365

Job description

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Company Description

CMI is now a part of the Dexterra Group!

CMI Management LLC, headquartered in Alexandria, VA, provides efficient business, technology, and facilities management solutions to help government and commercial clients reduce costs and improve performance. With over 30 years in the federal contracting arena, we are committed to diversity and inclusion. Visit www.cmimgmt.com to learn more.

Job Description

The Facilities Workflow Administrator supports service desk operations within our facility services department at CMI’s customer site in Washington, DC. This role assists the Facilities Manager with daily functions, providing support across administrative, logistical, and operational areas to ensure efficient facility operations. Responsibilities include coordinating service requests, dispatching technicians, and handling administrative and financial tasks.

Key Job Functions

1. Respond to service desk requests, gather relevant information, and generate work orders.
2. Assign work order numbers and coordinate technician responses.
3. Process expense vouchers, generate reports, and maintain documentation.
4. Implement quality control measures and monitor workflow accuracy.
5. Identify opportunities to improve workflow processes.
6. Perform administrative activities such as accounts receivable tracking and purchase order processing.

Qualifications

• High School Diploma; Associate’s degree preferred.
• At least three years of recent service desk experience in facilities operations & maintenance and janitorial services.
• U.S. citizen or permanent resident.
• Ability to pass background check and obtain security clearance.
• Proficient in Microsoft Office 365 and other software.
• Excellent communication skills.
• Team-oriented and independent work capability.
• Experience in report preparation and data consolidation.
• Bilingual in Spanish is a plus.
• Facilities experience preferred.

Ideal Candidate Attributes

• Proactive, solution-oriented, and innovative in workflow improvement.
• Organized with strong multitasking skills.
• Responsible with high attention to detail.
• Adaptable in dynamic environments.
• Skilled in managing multiple priorities efficiently.

Additional Information

We are an equal opportunity employer committed to diversity and inclusion. Accommodations are available during the hiring process upon request.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Administrative
• Industries: Facilities Services