Facilities Workflow Administrator

Dexterra; Washington (District of Columbia); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Facilities Workflow Administrator to enhance service desk operations at their Washington, DC site. This pivotal role involves coordinating service requests, technician dispatch, and providing comprehensive administrative support. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to identify workflow inefficiencies. Join a dynamic environment where your proactive approach will contribute significantly to operational efficiency and client satisfaction. This is a fantastic opportunity for those who thrive in fast-paced settings and are committed to delivering high-quality work.

Qualifications

• 3+ years of service desk experience in complex commercial facilities.
• Strong computer skills with proficiency in Microsoft Office 365.

Responsibilities

• Respond to service desk requests and generate accurate work orders.
• Process expense vouchers and maintain tracking documentation.

Skills

Service Desk Experience

Microsoft Office 365

Verbal and Written Communication

Bilingual in Spanish

Education

High School Diploma

Associate's Degree

Job description

Company Description

CMI is now a part of the Dexterra Group!

CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. We are proud to be an EOE/Minorities/Women/Veterans/Disability/LGBT employer. Please visit www.cmimgmt.com to learn more about our company!

All your information will be kept confidential according to EEO guidelines.

Job Description

The Facilities Workflow Administrator supports and enhances service desk operations within our facility services department at CMI’s customer site in Washington, DC. This position is also responsible for assisting the Facilities Manager with a variety of daily functions, providing vital support across administrative, logistical, and operational areas to ensure efficient facility operations. This role is essential to the smooth and timely coordination of service requests, technician dispatch, and comprehensive administrative and financial support.

Key Job Functions

• Respond to service desk requests and collect all pertinent information, including: description of the issue, location, date/time, priority, and any other relevant details necessary to generate accurate work orders in internal systems.
• Assign a unique work order number to each service request and coordinate with appropriate technicians for response and resolution.
• Process expense vouchers, generate and run reports, and maintain spreadsheets and tracking documentation.
• Incorporate quality control measures and actively monitor workflow accuracy and consistency.
• Continuously assess and identify opportunities to streamline and improve workflow processes within the facilities support function.
• Perform a range of administrative support activities, including:
  • Accounts receivable tracking and documentation
  • Purchase order processing and reconciliation
• Carry out additional administrative tasks related to Helpdesk and Dispatching, as needed.

Qualifications

• High School Diploma; Associate’s degree or equivalent formal education preferred
• Minimum of three (3) years of recent (within the past five years) service desk experience in complex commercial or institutional facilities, specifically involving operations & maintenance (O&M) and janitorial services.
• Must be a U.S. citizen or permanent resident alien.
• Must pass a background check and be able to obtain security clearance.
• Strong computer skills and experience with a variety of software programs; highly proficient in Microsoft Office 365.
• Excellent verbal and written communication abilities.
• Demonstrated capability to function both independently and as part of a collaborative team.
• Skilled in preparing reports, consolidating data, and producing administrative correspondence.
• Bilingual in Spanish (written and spoken) is a plus.
• Facilities experience strongly preferred.

Ideal Candidate Attributes

• Proactive and solution-oriented with the ability to think outside of the box in identifying workflow inefficiencies and suggesting improvements.
• Exceptional organizational/multitasking skills with strong attention to detail.
• Strong sense of ownership and responsibility for tasks and processes.
• Detail-driven and committed to delivering high-quality, accurate work in a timely manner.
• Comfortable working in a structured yet dynamic environment where adaptability is key.
• Keen eye for process improvement and the ability to manage multiple priorities in a fast-paced environment.

Additional Information

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.