Facilities Technician II

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Goodwill Industries of the Southern Piedmont seeks a Facilities Maintenance Supervisor to oversee plumbing, electrical, and mechanical repairs for an Agency Retail and ADC facilities. You will coordinate with external vendors, manage capital improvements, and maintain repairs within budget to support smooth store operations.

The role requires hands-on maintenance ability, project coordination skills, and a commitment to safety and reliability across the organization.

Qualifications

• High school diploma or GED required.
• Two years' experience in electrical, HVAC, plumbing, and construction.
• Certification in one of the above areas preferred.

Responsibilities

• Oversees all aspects of assigned retail locations plumbing, mechanical and electrical work and repairs within budget.
• Collaborates with outside vendors and acts as liaison to ensure repairs align with store hours and traffic.
• Supports project management: schematics, cost estimates, RFPs, data management, communications, and presentations.
• Manages capital improvement scopes, quotes, scheduling and corrective actions per deficiencies.

Skills

Facilities maintenance

Vendor liaison

Project management

Budget compliance

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Description

SUMMARY

Ensures all Agency Retail and ADC facility structure and mechanicals are well maintained, by conducting the following personal duties, and where applicable with the support of outside contractors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees all aspects of assigned retail locations plumbing, mechanical and electrical. Facilities repairs to include, but not limited to, plumbing fixtures, door and window repairs, lift repair, ceiling tile replacement, lighting repairs and replacement, installation of new equipment such as lighting, ceiling fans, or floor covering. Ensures that all repairs and purchases are within the locations budget.
• Works with outside vendors when scope of work is larger than expertise or where additional equipment is needed. Functions as the liaison between the stores and vendors to ensure scheduled repairs are conducive to the store’s hours and customer traffic.
• Supports a range of project management functions for both in house and outsourced projects including, but not limited to: schematics, project cost estimates, composes request for proposals (RFP’S), data management, email communications, researches, and creates presentations to inform decision makers.
• Secures quotes, schedules replacement, and manages scope for capital improvement projects.
• Conducts quarterly facilities checklist to review open work orders, needed repairs, and alleviate reoccurring issues. Documents are recapped and submitted to the locations store management team, District Manager, Manager, Facilities Services, and Director, Facilities Services. Creates work orders and implements corrective action for each deficiency noted in report.
• Repairs and replaces parts on Attended Donation Centers. Makes connections for Attended Donation Center heaters and lights pilot lights.
• Performs light construction work to include building shelves, patching and repairing drywall, and welding bollards on railings and docks.
• Performs light painting.
• Informs the Manager, Facilities Services of needed repairs.

Requirements

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); and two years' experience providing maintenance services to include electrical, HVAC, plumbing, and construction; or equivalent combination of education and experience. Certification in one of the above areas is preferred.

OTHER SKILLS AND ABILITIES

• Ability to operate electrical saws, drills, and power tools. Ability to use Microsoft Office Suite to create and respond to emails, review spreadsheets, review, open and close work orders and send basic correspondences to vendors. Must be flexible and adapt to change quickly even in conditions of uncertainty.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License (Class C) and safe driving record (as determined by the Agency's insurance carrier). Certification in at least one of the following is preferred; HVAC, Electrical, Plumbing or Building Science.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly (2/3 of the day) required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The team member is occasionally (less than 1/3 of the day) required to sit; climb or balance; stoop, bend, pull or push; turn and twist body; and talk or hear. The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, and depth perception. Regular travel within our service territory is required.