Facilities Technician

Planet Fitness; Merrimac (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Planet Fitness is seeking a Facilities Technician to service and maintain cardio and strength equipment across club locations to ensure a premier member experience.

Ideal candidates have 1–3 years of mechanical/electrical experience, a clean driving record, and basic computer skills (Word, Excel, Outlook). The role involves daily coordination with the Facilities Manager and responsibilities across maintenance and club operations.

Qualifications

• 1–3 years of mechanical and electrical service experience.
• Experience in a fitness club is preferred.
• Must have a clean driving record and valid driver's license.
• Basic computer skills: Word, Excel, and Outlook.
• Dependable, responsible and proactive; able to work independently and in a team.
• Strong customer service skills and effective communication.

Responsibilities

• Repair out-of-order equipment as needed and obtain sign-off from club staff.
• Coordinate with Facilities Manager on progress and obstacles.
• Manage helpdesk ticketing system for assigned clubs.
• Conduct preventative maintenance walks of each location.
• Maintain and update work schedules using Outlook.
• Assist with construction, presales, re-equips, and installations as needed.
• Maintain company vehicle inventory and cleanliness.
• Document work on warranted equipment and allocate time to warranty work.
• Support other Facilities team members as required.

Skills

Mechanical service

Electrical service

Driving

MS Office

Customer service

Teamwork

Communication

Job description

Summary of Position

The Facilities Technician performs day-to-day service and maintenance on cardio and strength equipment. The Facilities Technician performs other duties as assigned, including but not limited to, general maintenance repairs within the physical plant of each assigned Club location, to deliver exceptional member experience.

Essential Duties & Responsibilities

• Successfully repairs out-of-order equipment as requested by clubs and receives sign-off of successful completion by the club staff.


• Communicates with the Facilities Manager daily on progress and obstacles at assigned clubs.


• Consistently achieves at-standard results on the KPI scorecard.


• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.


• Completes thorough club walk-through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.


• Maintains and updates work schedules using Microsoft Outlook.


• Assists with construction and presales as needed.


• Assists with re-equips extractions and installations.


• Maintains company vehicle inventory and cleanliness.


• Accurately documents any work done on warranted equipment. Achieves a minimum of 10% of allotted time to be targeted towards equipment warranty work.


• Assists other Facilities team members as needed.

Experience, Qualifications & Competencies

• Minimum 1 -3 years of experience in mechanical and electrical service background, highly desired


• Experience working in a fitness club, preferred


• Must have a “clean” driving record and valid driver’s license


• Possess basic computer skills, including knowledge in Microsoft Word, Excel, and Outlook


• Dependable, responsible and takes initiative


• Works well independently and on a team


• Strong customer service skills and a highly effective communicator

Physical Demands

• Repetitive motion of wrists, hands, and fingers in activities such as grasping and handling a variety of hand tools.


• Significant walking, bending, lifting and squatting with the ability to lift up to 75 lbs.


• Will occasionally encounter toxic chemicals during shift.


• Average hearing and voice projection abilities to participate in phone/web communications, one-on-one conversations, and large group meetings.


• High visual demand, with ability to view close-up and color documents and spreadsheets, both in print format and on computer screens.

Pay Range Placement Statement:

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Years and depth of experience


• Performance History


• Geographic economic conditions, such as cost of living and local wage benchmarks

Core Development and Management-Planet Fitness