Facilities Technician

Core Development & Management; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Core Development & Management is seeking a Facilities Technician to perform day-to-day maintenance on cardio and strength equipment. This role includes various responsibilities such as repairing equipment and assisting with construction and installations.

The ideal candidate will have 1-3 years of mechanical and electrical service experience, possess strong customer service skills, and be dependable. A valid driver's license is required. This position supports the overall member experience at multiple Club locations.

Qualifications

• Minimum 1-3 years of experience in mechanical and electrical service.
• Experience working in a fitness club is preferred.
• Must possess a valid driver's license and a clean driving record.

Responsibilities

• Perform service and maintenance on cardio and strength equipment.
• Repair out-of-order equipment and achieve sign-off from club staff.
• Maintain and update work schedules using Microsoft Outlook.

Skills

Mechanical service background

Electrical service background

Customer service skills

Basic computer skills (Word, Excel, Outlook)

Job description

Summary Of Position

The Facilities Technician performs day-to-day service and maintenance on cardio and strength equipment. The Facilities Technician performs other duties as assigned, including but not limited to general maintenance repairs within the physical plant of each assigned Club location, to deliver exceptional member experience.

Essential Duties & Responsibilities

• Successfully repairs out-of-order equipment as requested by clubs and receives sign-off of successful completion by the club staff.
• Communicates with the Facilities Manager daily on progress and obstacles at assigned clubs.
• Consistently achieves at-standard results on the KPI scorecard.
• Responsible for all aspects of the helpdesk ticketing system for assigned clubs.
• Completes thorough club walk‑through at each location visited for preventative maintenance (i.e., gym floor, storage, backroom, exterior etc.) and adequate cleaning supplies and equipment.
• Maintains and updates work schedules using Microsoft Outlook.
• Assists with construction and presales as needed.
• Assists with re‑equips extractions and installations.
• Maintains company vehicle inventory and cleanliness.
• Accurately documents any work done on warranted equipment. Achieves a minimum of 10% of allotted time to be targeted towards equipment warranty work.
• Assists other Facilities team members as needed.

Experience, Qualifications & Competencies

• Minimum 1‑3 years of experience in mechanical and electrical service background, highly desired.
• Experience working in a fitness club, preferred.
• Must have a “clean” driving record and valid driver’s license.
• Possess basic computer skills, including knowledge in Microsoft Word, Excel, and Outlook.
• Dependable, responsible and takes initiative.
• Works well independently and on a team.
• Strong customer service skills and a highly effective communicator.

Physical Demands

• Repetitive motion of wrists, hands, and fingers in activities such as grasping and handling a variety of hand tools.
• Significant walking, bending, lifting and squatting with the ability to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.
• Average hearing and voice projection abilities to participate in phone/web communications, one‑on‑one conversations, and large group meetings.
• High visual demand, with ability to view close‑up and color documents and spreadsheets, both in print format and on computer screens.

Pay Range Placement Statement

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance History
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks