Facilities Systems Specialist (Primarily Office)

American Family Insurance; Madison (WI); On-site; USD 37,000 - 62,000; Full time

Job summary

American Family Insurance in Madison, WI is seeking a Facilities Technician to maintain and improve our world class buildings. You will perform preventive maintenance, operating mechanical, electrical, plumbing systems, and building automation tasks to support regional operations.

You will work a Monday–Friday schedule, spend substantial time onsite, and collaborate with a team dedicated to safety, reliability, and service quality. Prior MEP maintenance experience is preferred.

Qualifications

• Demonstrated hands-on experience in Mechanical, Electrical, and Plumbing (MEP) maintenance and repair in commercial, industrial, or institutional facilities.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Working knowledge of Microsoft tools (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Initiate preventative maintenance including inspecting, monitoring, and fixing equipment.
• Oversee water heating and cooling systems including inspections and maintenance.
• Perform building automation system functions: start/stop sequencing, set point overrides, alarms, and diagnostics.
• Handle electrical requirements including testing generators and disconnecting/reconnecting powered appliances.
• Oversee on-call emergency service response.
• Serve as first responder for plumbing and kitchen problems.
• Inspect, clean, repair and convert air and fuel distribution systems.

Skills

MEP maintenance

Customer service

MS Office

Tools

CMMS

BAS

Job description

Join the AmFam Facilities Systems team and you will learn new skills and stretch yourself technically as you maintain and improve our world class facilities! We currently have openings at our National Headquarters facility, located in Madison, WI. Day-to-day, you will be part of a team that is responsible for operating and maintaining numerous AmFam owned buildings primarily in the Madison WI area. Your team will focus on both basic and advanced service and preventative maintenance of mechanical (HVAC), electrical, plumbing, building automation and kitchen repair. You will oversee the comfort, safety, and reliability of engineering services to regional customers while ensuring those regional business operations are not interrupted. Demonstrated depth and diversity of skills is expected. A desire to take your knowledge to the next level is a requirement. This position is Monday through Friday. In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office locations(s): Madison, WI 53783.

Position Compensation Range: $27.46 - $45.11 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will initiate preventative maintenance which may include inspecting, monitoring and fixing.
• Oversee water heating and cooling systems which includes inspections, maintenance and changing settings.
• Perform authorized building automation system functions to include start/stop sequencing of equipment, set point overrides, alarm/temperature monitoring, and diagnostics.
• Handle electrical requirements which may include testing generators and materials, disconnecting and reconnecting electrically powered appliances and installs low voltage data and phone cable throughout work environments.
• Oversee operation of on call emergency service response.
• Serve as a first responder for problems involving plumbing and kitchen problems dealing with plumbing systems, water heaters and softeners and appliances.
• Inspect, clean, repair and convert all air and fuel distribution systems.

Required Qualifications

• Demonstrated hands-on experience in one of the following Mechanical, Electrical, and Plumbing (MEP) maintenance and repair in commercial, industrial, or institutional facilities.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Working knowledge of Microsoft tools (Outlook, Word, Excel, PowerPoint, Teams).

Preferred Qualifications

• Experience working with building automation systems (BAS).
• Experience with computerized maintenance/work order systems (CMMS).
• HVAC, Electrical or Plumbing certifications/licenses.

Licenses

• Valid driver's license required plus an acceptable driving record.

Travel Requirements

• Up to 10%.

Physical Requirements

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Not applicable.

Additional Information

To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability. Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Sponsorship will not be considered for this position unless specified in the posting We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.

American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.