Facilities Systems Manager

embryriddle; Prescott (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Generous Time Off: up to 18 days first

Tuition Coverage for you and family

Retirement Contributions 6% with 4% 2x

Personal Leave: 15–18 days

Job summary

Embry-Riddle Aeronautical University is seeking a Facilities Systems Manager for its Prescott, AZ campus. This role administers the IWMS AssetWorks AiM and GO, supporting facilities operations, work orders, preventive maintenance, asset tracking, and reporting, while serving as the primary contact for IWMS-related activities with Facilities and IT.

The position also oversees Service Center operations, ensuring accurate entry, tracking, and dispatch of maintenance requests.

Qualifications

• Associate degree or equivalent (18 months) in business admin or related field.
• 1–3 years in database management, customer service, or related area.

Responsibilities

• Manage IWMS AssetWorks AiM and GO for facilities operations.
• Oversee work order management, PMs, asset tracking and reporting.
• Coordinate service requests, labor tracking and cost reporting.
• Provide system training and IT/vendor coordination.

Skills

Attention to detail

Written & verbal communication

Independent work

IWMS/CMMS proficiency

Education

Associate degree or higher in business admin or related

Tools

IWMS/CMMS software

Microsoft Office

Job description

The Opportunity

Embry-Riddle Aeronautical University is seeking a detail-oriented and customer-focused Facilities Systems Manager to join the Facilities Management team at our Prescott, Arizona campus. This position manages the university's Integrated Workplace Management System (IWMS), AssetWorks, including AiM and GO, to support facilities operations, work order management, preventive maintenance, asset tracking, and reporting.

The Facilities System Manager serves as the primary point of contact for Facilities personnel and Information Technology regarding the IWMS. Responsibilities include maintaining system accuracy, coordinating preventive maintenance processes, managing service requests, generating operational and utility reports, tracking labor and related costs, and supporting asset condition assessments and capital renewal planning.

This position also oversees Service Center operations, ensuring maintenance requests are accurately entered, tracked, and dispatched while maintaining a high standard of customer service. The successful candidate will provide system training, coordinate software updates and troubleshooting, support space management data, and supervise Service Center staff and student employees.

The ideal candidate is proactive, organized, and comfortable managing multiple priorities while collaborating with facilities personnel, IT, vendors, and campus stakeholders to improve operational efficiency and support the effective delivery of university facilities services.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence-and help shape the future of aerospace.

Generous Time Off

Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Tuition Coverage

Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

Retirement Contributions

ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution - with no vesting period.

Personal Leave

Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Qualifications

Required Qualifications

• Associate degree or completion of a postsecondary program of at least 18 months, preferably in Business Administration or a related field.


• One to three years of related work experience in database management, customer service, or a related area.


• Two years of experience with Facilities Management Integrated Workplace Management Systems (IWMS) or Computerized Maintenance Management Systems (CMMS) may substitute for the associate degree requirement.


• Proficiency in Microsoft Office Suite, business software, and IWMS applications.


• Strong attention to detail and commitment to maintaining accurate records and system data.


• Ability to work independently, take initiative, and manage responsibilities within established deadlines.


• Excellent written and verbal communication skills.


• Demonstrated commitment to providing excellent customer service.


• Ability to manage multiple tasks, analyze information, follow instructions, and exercise sound judgment.


• Ability to establish and maintain effective working relationships with colleagues, customers, and other stakeholders.

Preferred Qualifications

• Experience with AssetWorks AiM, GO, or comparable IWMS/CMMS platforms.


• Experience supporting facilities operations, work order management, preventive maintenance, asset inventory, or service desk operations.


• Experience generating operational reports, tracking utility usage and billing, or managing timekeeping and labor-related data.


• Experience providing system training, troubleshooting application issues, and coordinating software updates with IT teams or vendors.


• Experience supervising staff