Facilities Services Support Coordinator

Avera Health; Sioux Falls (SD); On-site; USD 55,875,000 - 73,068,000; Full time

Benefits offered by this job

PTO available day 1 for eligible hires

Up to 5% employer matching retirement

Career development guided by hands-on 

Job summary

Avera McKennan Hospital in Sioux Falls seeks a Maintenance Coordinator to prioritise and dispatch work for maintenance staff and monitor progress to ensure timely resolution.

The role requires learning multiple hospital systems, delivering strong staff support, and maintaining service quality. You will work M-F evenings with rotating weekends, contributing to reliable facilities operations.

Qualifications

• Commitment to working the specified hours and ability to communicate effectively.
• Visual acuity adequate to perform duties.
• Ability to learn and navigate multiple technical systems.

Responsibilities

• Answer and triage maintenance issues via calls, email, and staff across hospital and clinic sites.
• Provide clear instructions to staff on reporting processes and escalation procedures.
• Document requests accurately in the software system.
• Evaluate reported issues to determine priority and response level.
• Assign maintenance work orders to technicians or service teams and monitor status for timely completion.
• Learn and operate CMMS and other hospital systems; observe dashboards and report anomalies to staff.
• Assist in generating reports for performance metrics and system utilization.
• Support SOPs and recommend improvements for efficiency and reliability.
• Provide new-hire refresher training to Facility users.
• Create and maintain access rights for Facility Service staff.

Skills

Customer service

Communication

Education

High School or GED Equivalent

Tools

CMMS

Building control systems

Pneumatic tube systems

Job description

Location

Avera McKennan Hospital

Worker Type

Regular

Work Shift

Evening Shift (United States of America)

Pay Range

$19.50 - $25.50

Position Highlights

M-F 2:45pm-11:15pm 80 hours

Schedule may be subject to change.

Rotating weekends and holidays.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for receiving, prioritizing, and dispatching work assignments to maintenance staff while monitoring progress to ensure timely resolution. The Coordinator must be able to learn and navigate multiple technical systems, provide excellent customer service to staff, and support the overall effectiveness of the Facility Services Department.

What you will do

• Answers and triages incoming phone calls, emails, and other communications regarding maintenance issues from staff across hospital and clinic sites.
• Provides clear instructions to staff on reporting processes and escalation procedures.
• Documents requests accurately and completely in the software system.
• Evaluates reported issues to determine priority and appropriate response level.
• Assigns maintenance work orders to the appropriate technicians or service teams. Monitors work order status and follow up to ensure timely completion and customer satisfaction.
• Learns and operates multiple systems critical to hospital operations, including but not limited to CMMS, building control systems, pneumatic tube systems, etc. Observes system dashboards and alerts, reporting anomalies or failures to technical staff.
• Assists in generating reports for performance metrics, system utilization, and compliance.
• Supports standard operating procedures and recommend improvements for efficiency and reliability.
• Provides new-hire refresher training to Facility users.
• Creates and maintains access rights for Facility Service staff if appropriate technology solutions.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience

• High School or GED Equivalent

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.