Facilities & Property Operations Manager

Grand View Lodge; Minnesota; On-site; USD 60,000 - 70,000; Full time

Job summary

Grand View Lodge in Nisswa, MN seeks a polished Facilities & Property Operations Manager to lead care and operational excellence across our portfolio of luxury homes.

You will be the primary owner for homeowners, coordinating maintenance, preventive programs, and budgets while ensuring every property reflects our Grand View Lodge quality and Cote Hospitality standards. This role offers advancement within a growing division and collaboration across resort operations.

Qualifications

• 3+ years in facilities management, property management, resort operations, or related fields.
• Strong understanding of residential property systems: HVAC, plumbing, electrical, pools, appliances.
• Experience managing projects, vendors and budgets in a multi-property environment.
• Excellent communication and relationship-building with homeowners and teams.
• Proficiency with Microsoft Office, especially Excel; familiarity with work order systems a plus.

Responsibilities

• Oversee maintenance, repairs, and overall condition of managed properties to luxury standards.
• Develop and run preventive maintenance programs; protect property assets.
• Coordinate vendors and internal teams; manage work orders and timely completion.
• Serve as primary operational contact for homeowners; maintain trust and service excellence.
• Monitor project expenses, prepare invoices, and assist with budgeting and forecasting.
• Maintain property records and supervise maintenance staff; promote safety and accountability.

Skills

Facilities management

Property management

Resort operations

Hospitality engineering

Vendor management

Budgeting

Communication

Microsoft Excel

Driver's license

Tools

Excel

Property management systems

Work order systems

Job description

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Facilities & Property Operations Manager

Full Time Grand View Lodge, Nisswa, MN, US

7 days ago Requisition ID: 3254

Salary Range: $60,000.00 To $70,000.00 Annually

Position Overview:

Grand View Lodge is looking for a polished, service-oriented Facilities & Property Operations Manager to lead the care and operational excellence of our portfolio of managed properties homes throughout the resort. This is a relationship-first role: you'll be the trusted primary contact for homeowners, coordinating maintenance and improvement projects, overseeing preventive maintenance programs, managing budgets and invoicing, and ensuring every property reflects the quality and reputation Grand View Lodge is known for.

This is an ideal opportunity for a facilities professional, property manager, or maintenance leader who thrives in a high-end residential environment, enjoys managing complex projects, and takes real pride in the ownership experience they help create. You'll collaborate across resort operations, housekeeping, guest services, and owner relations and you'll be joining a growing division with genuine opportunities for advancement.

About Grand View Lodge & Cote Hospitality

For over 100 years, Cote Hospitality has crafted transformative guest experiences across world-class resorts and camps. At Grand View Lodge, that means exceptional wellness woven into a full resort lifestyle, golf, dining, events, and more, all grounded in our CoteCares culture of belonging, respect, and shared purpose. We're invested in your growth here: this role comes with real opportunity to advance and expand your skills across the entire Cote Hospitality organization.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Property Operations & Facilities

• Oversee the maintenance, repair, and overall condition of managed residential properties; ensuring every home is maintained to luxury standards.
• Develop and execute preventative maintenance programs that protect property assets and anticipate issues before they impact owners or guests.
• Conduct regular property inspections and identify opportunities for improvement, capital investment, or preventive action.
• Coordinate and oversee vendors, contractors, and internal maintenance teams; managing work orders and ensuring timely, quality completion of all repairs and projects.

Homeowner Relations

• Serve as the primary operational contact for homeowners; building trusted, professional relationships grounded in responsiveness, transparency, and service excellence.
• Communicate proactively regarding property conditions, maintenance needs, project updates, and expert recommendations for repairs and capital improvements.
• Represent Grand View Lodge with the professionalism and care that luxury homeowners expect.
• Track project expenses and maintenance costs; prepare homeowner invoices and supporting documentation with accuracy and clarity.
• Assist with annual budgeting and forecasting for managed properties.
• Maintain accurate property records, maintenance histories, and project documentation.
• Assist with scheduling, training, and daily supervision of maintenance personnel.
• Coordinate resources to ensure operational efficiency across the portfolio.
• Promote a culture of safety, accountability, and service excellence within your team.
• Other duties may be assigned

What you bring

• 3+ years of experience in facilities management, property management, resort operations, hospitality engineering, HOA management, luxury residential services, or construction project management.
• Strong understanding of residential building systems; HVAC, plumbing, electrical, pools, appliances, and preventative maintenance programs.
• Proven experience managing projects, vendors, and budgets in a complex, multi-property environment.
• Exceptional communication and relationship-building skills; homeowners trust you because you are responsive, knowledgeable, and professional.
• Strong Microsoft Office skills, particularly Excel; comfort with property management or work order systems is a plus.
• A valid driver's license with a clean record; regular travel between properties is part of the role.

You’ll be part of a team that genuinely invests in its people. CoteCares isn't a tagline, it's how we show up for each other every day. You'll have the tools, support, and team culture to do your best work, with real opportunity to grow your career across the entire Cote Hospitality organization.