Facilities Program Manager

City Auto Glass, inc.; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Safelite is seeking an Facilities Program Manager to oversee the administration of the ServiceChannel system, manage regional work orders, and partner with field leadership to deliver reliable maintenance solutions.

You will support field operations, review cost proposals, and help optimize resources while ensuring quality work and minimal business disruption. This role requires strong data handling and cross-functional communication in a fast-paced environment.

Qualifications

• 1–3 years experience in a multi-faceted, customer service based environment.
• 1–3 years Facility maintenance experience or involvement in property management preferred.
• Capable of managing detailed data and processes in a high-volume setting.
• Proactive problem solver with remote communication skills and travel up to 30%.

Responsibilities

• Oversee ServiceChannel work orders in all phases: initiation, tracking, coordinating, reviewing proposals, cost approvals and invoicing.
• Collaborate with maintenance leadership, consultants, and service providers to administer preventative and reactive maintenance programs.
• Provide guidance on scope of work for maintenance projects and facilitate escalation.</br>
• Review costs, negotiate with landlords, and implement best practices to minimize expenses.
• Administer ServiceChannel, troubleshoot issues, and suggest process improvements to leadership.
• Support sustainability, asset management, and facility condition initiatives.
• Visit sites to evaluate conditions and identify repair needs.
• Deliver data analytics and cost summaries to leadership for decision making.

Skills

Customer Service

Data Management

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree Preferred

Tools

ServiceChannel

Job description

Facilities Program Manager

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

The Facility Maintenance Specialist will be responsible for overseeing the administration of Safelite's facility maintenance software system (ServiceChannel) and will manage associated work orders for their dedicated region. This position will have the opportunity to make a significant impact by delivering excellent customer service and supporting our field leadership team to identify problems and develop short and/or long term sustainable solution while executing in accordance with Safelite's maintenance processes.

What you will do

• Support Field Operations through daily oversite and management of ServiceChannel work orders in all process phases including: initiation, tracking, coordinating, reviewing proposals and securing cost approvals, and invoicing. Provide regular status updates to leadership.
• Partners with Safelite maintenance leadership, internal/external project consultants, and service providers to administer preventative and reactive maintenance programs. Act as liaison with leadership team and vendors to ensure minimal store/business interruption.
• Provide guidance and recommendations to field partners and approvers on the scope of work for maintenance projects/proposals and facilitate escalation where needed. Influence and develop solutions to make recommendations to field leaders to optimize resources and costs.
• Review and monitor maintenance activities to ensure quality of work, control costs, and accelerate resolution. Review all cost proposals, challenging when needed. Implement best practices to minimize costs. Negotiate repair responsibility with landlords.
• Administer the ServiceChannel system, troubleshoot errors and issues that may arise, and provide recommendations to Safelite maintenance leadership on ServiceChannel and maintenance processes.
• Support Safelite programs in sustainability, asset management, and facility condition.
• Visit sites to evaluate conditions and identify potential repair and maintenance needs.
• Provide leadership with data analytics and tracking to support the retail, supply chain, and HQ organizations. Develop and maintain cost summary of all maintenance work and review with leadership.
• Other duties as assigned.

What you will need

• High School Diploma Required
• Bachelor's Degree Preferred
• 1-3 years Experience and proven success working in a multi-faceted, customer service based environment Required
• 1-3 years Facility maintenance experience or involvement in property management preferred. Preferred
• Capable of managing detailed data and processes in a high-volume setting
• Technologically capable including experience performing job functions utilizing computer-based software systems
• Strong interpersonal and remote communication skills, with a demonstrated ability to communicate in a positive manner. Comfortable interacting and communicating with field leadership.
• Excellent organization skills with high attention to detail
• Proactive problem solver
• Ability to travel occasionally (up to 30%)

Expected Work Location (In Office)

It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite #LI-MH1

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.