Facilities Operations Specialist

ASSA ABLOY Group; New Haven (CT); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Healthcare options

Tuition reimbursement

401k matching

Paid time off

Job summary

Sargent Manufacturing, a leader in commercial door hardware, is seeking an experienced Facilities Operations Specialist to drive work order management, parts procurement, and CMMS optimization. The role focuses on maintaining data accuracy, enforcing vendor SLAs, and delivering data-driven insights to the Facilities Manager.

The position is onsite in New Haven, CT, full-time, reporting to the Facilities Manager.

Qualifications

• Minimum 5+ years of experience in external facilities operations or maintenance dispatch within a fast-paced manufacturing environment.
• Proven hands-on experience configuring, customizing, or administering enterprise CMMS/IWMS platforms (Planon, Maximo, eMaint, Fiix).
• Inventory and parts procurement experience, supplier timelines, and spend tracking.
• Experience managing high-volume maintenance tickets across trades and site services.

Responsibilities

• Configure the CMMS as the technical authority and build workflows with clean data.
• Triage, prioritize, and assign work orders across building systems and support operations.
• Source, order, and track maintenance parts to prevent delays.
• Audit vendor SLAs and KPIs, and present performance dashboards to leadership.
• Package work order volume, parts spend, and trends into executive-ready KPI reports.
• Coordinate work tracking with plant production and union mechanics.
• Monitor SLAs to ensure rapid emergency dispatch and minimize open orders.
• Support vendor SLAs by writing scopes of work and evaluating quotes.
• Ensure external crews provide OSHA and Lockout/Tagout safety documentation before work begins.

Skills

Facilities operations

Vendor management

Data analysis

Tools

Planon

Maximo

eMaint

Fiix

Job description

Sargent Manufacturing is a market leader in commercial door hardware. The company's customer base includes commercial construction, institutional and industrial markets. Included in our product offerings are windstorm certified locks, hardwired and wireless access control devices, designer levers and antimicrobial hardware coating.

The Facilities Operations Specialist is a high-accountability, mid-senior level role responsible for driving work order management, parts procurement support, backend system optimization, and strict vendor contract compliance.

This role operates within a high-volume, fast-paced manufacturing environment where smooth maintenance dispatch and parts availability directly impact production output. We are seeking an established external coordinator who can bring proven data, tracking, and inventory coordination practices to our site. This is an administrative and operational ownership role with limited learning curve. Internal applicants or candidates lacking direct, multi-year external manufacturing facilities experience will be immediately disqualified.

This position will be situated onsite in New Haven, CT full-time reporting into the Facilities Manager.

What You Will Be Doing

• Own & Configure the CMMS: Act as the technical authority to configure the platform, build workflows, and ensure clean system data.
• Manage Work Order Triage: Triage, prioritize, and assign incoming requests across all physical building systems (Hard Services) and support operations (Soft Services).
• Coordinate Materials & Parts Procurement: Source, order, and track specialized facilities materials and maintenance parts to prevent work order delays.
• Enforce Strict Vendor SLAs & KPIs: Audit response times, build performance dashboards, and aggressively hold third-party contractors accountable to strict performance timelines.
• Deliver Executive-Ready Data: Package work order volume, parts spend, and completion trends into high-visibility, data-driven KPI reports for the Facilities Manager.
• Navigate Labor Dynamics: Authoritatively coordinate work tracking and ticket closure alongside plant production and highly skilled union mechanics.
• Monitor operational Service Level Agreements (SLAs) to guarantee rapid emergency dispatch and minimize open work orders in an active manufacturing setting.
• Support SLA implementation for third part vendors/
• Coordinate vendor schedules, write clear scopes of work for tickets, and critically evaluate contract quotes.
• Ensure all assigned external technical crews provide proper safety documentation (OSHA, Lockout/Tagout) before work orders begin.

What We Are Looking For

• Minimum 5+ years of experience in external facilities operations, work order coordination, or maintenance dispatch experience within a fast-paced manufacturing environment.
• Proven hands-on experience configuring, customizing, or administering enterprise CMMS/IWMS platforms (e.g., Planon, Maximo, eMaint, Fiix).
• Inventory & Ordering Background: Demonstrated experience coordinating parts procurement, managing supplier timelines, and tracking material spend.
• Demonstrated success managing a high volume of maintenance tickets across technical trades (HVAC, Electrical, Plumbing) and site services (Janitorial, Waste).
• Core competency tracking contract timelines, developing performance targets, and presenting maintenance performance metrics (MTTA, MTTR, MTTC) to management.
• Experience operating within a unionized workforce and regulated industrial facilities environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.

What We Offer

• Continuous professional development opportunities and an environment that fosters internal growth and mobility.
• Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
• Generous holiday schedule and paid time off to refresh and recharge.
• Employee pricing on our products and discount programs for travel, entertainment, and more!

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.