Facilities Operations Manager — Hospitality & Guest Experience

Career Site Brand; Sevierville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent Company Culture

401K with Company Match

PTO

Tuition Assistance

One Free Meal Per Shift

Growth Opportunities & Stability

EAP - Employee Assistance Program

Job summary

Holiday Inn Club Vacations is seeking a Maintenance Engineering Manager to bring the brand promise to life through excellence in asset management. You will lead maintenance, facilities, and grounds operations, coaching teams and partnering with leadership to maintain safety, reliability, and guest satisfaction.

The role requires 3 years in hospitality maintenance engineering management, leadership of front-line staff, and strong English communication.

Qualifications

• High school diploma required.
• Engineering discipline degree or trade training preferred.
• 3 years in hospitality maintenance engineering management.
• 1 year leading front-line staff.
• Knowledge of maintenance engineering management and building systems.
• Demonstrated project management.
• Ability to anticipate and solve problems in fast-paced settings.
• Strong written and verbal communication in English.

Responsibilities

• Develop PDPs, coach maintenance and grounds staff to improve performance.
• Analyze staffing, targets, and resources; manage engagement plans and succession.
• Lead brand-centered decisions; respond to guest feedback and resolve issues.
• Model brand culture; balance budget goals with team and guest satisfaction.
• Oversee preventative maintenance and outsourced vendor contracts (e.g., elevator, electrician).
• Implement maintenance programs and budgets to protect owner value and guest experience.
• Develop department budgets and allocate resources to meet financial goals.
• Operate the department within budgetary guidelines.

Skills

Leadership

Maintenance engineering

Project management

English proficiency

Problem solving

Driver's license

Education

High school diploma

Engineering degree or trade training

Job description

Holiday Inn Club Vacations is seeking a Maintenance Engineering Manager to bring the brand promise to life through excellence in asset management. You will lead maintenance, facilities, and grounds operations, coaching teams and partnering with leadership to maintain safety, reliability, and guest satisfaction.

The role requires 3 years in hospitality maintenance engineering management, leadership of front-line staff, and strong English communication.