Manager of Facilities Operations

Career Site Brand; Sevierville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Excellent Company Culture

401K with Company Match

PTO

Tuition Assistance

One Free Meal Per Shift

Growth Opportunities & Stability

EAP - Employee Assistance Program

Job summary

Holiday Inn Club Vacations is seeking a Maintenance Engineering Manager to bring the brand promise to life through excellence in asset management. You will lead maintenance, facilities, and grounds operations, coaching teams and partnering with leadership to maintain safety, reliability, and guest satisfaction.

The role requires 3 years in hospitality maintenance engineering management, leadership of front-line staff, and strong English communication.

Qualifications

• High school diploma required.
• Engineering discipline degree or trade training preferred.
• 3 years in hospitality maintenance engineering management.
• 1 year leading front-line staff.
• Knowledge of maintenance engineering management and building systems.
• Demonstrated project management.
• Ability to anticipate and solve problems in fast-paced settings.
• Strong written and verbal communication in English.

Responsibilities

• Develop PDPs, coach maintenance and grounds staff to improve performance.
• Analyze staffing, targets, and resources; manage engagement plans and succession.
• Lead brand-centered decisions; respond to guest feedback and resolve issues.
• Model brand culture; balance budget goals with team and guest satisfaction.
• Oversee preventative maintenance and outsourced vendor contracts (e.g., elevator, electrician).
• Implement maintenance programs and budgets to protect owner value and guest experience.
• Develop department budgets and allocate resources to meet financial goals.
• Operate the department within budgetary guidelines.

Skills

Leadership

Maintenance engineering

Project management

English proficiency

Problem solving

Driver's license

Education

High school diploma

Engineering degree or trade training

Job description

The Ridge Resort
Stateline, NV 89449, USA

Description

This position will be responsible for bringing the brand promise to life through excellence in all facets of asset management. This position serves as a guest advocate and key advisor to the Sr Manager, Facilities Operations and leads some or all of the operations of maintenance engineering, facilities maintenance, and grounds. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the facilities and the life and safe operation of assets.

COMPANY BENEFITS:

• Excellent Company Culture
• EAP - Employee Assistance Program
• 401K with Company Match
• EAP-Employee Assistance Program
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• One Free Meal Per Shift
• Growth Opportunities & Stability

ESSENTIAL DUTIES AND TASKS:

• Development of PDPs, evaluation, and active coaching to develop Brandhearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development [Individual Performance Management]
• Analyze and recommend adjustments to staffing, performance targets, and resources to achieve results. Manage department engagement plans, talent review and succession planning.
• Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases. [Guest relations/satisfaction]
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success. [Brand culture]
• Teach and inspect for quality delivery of preventative care and maintenance repair programs, including non-permitted electrical, plumbing, electro-mechanical automation, and appliance repairs. Manage contracts with outsourced vendors for regulated skills (elevator, electrician, roof repairs, etc).
• Implement brand programs and maintenance strategies, standards, reserves planning, stewardship of maintenance budgets, and focused ways of working that result in owner value and guest satisfaction.
• Development of departmental budgets and allocation of resources to meet financial goals.
• Operate department successfully within budgetary guidelines.

QUALIFICATIONS:

• High school diploma required
• College degree or trade training in the engineering discipline preferred
• 3 years of hospitality maintenance engineering management
• 1 year leading front-line staff
• Working knowledge of maintenance engineering management and building physical plant systems
• Demonstrated basic project management
• Demonstrated ability to anticipate, prevent, and solve complex problems, and deliver consistently high-quality results in a fast-paced setting
• Strong demonstrated written and verbal communication skills in English required
• Must be at least 21 years of age with a valid driver’s license, and minimum of 1 year of driving experience
• Must meet company motor vehicle report requirements
• May require certain current state certification or licensing

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.