Facilities Operations Manager, Full Time

Seattle Art Museum; Seattle (WA); On-site; USD 79,000 - 81,000; Full time

Job summary

An established industry player seeks a Facilities Operations Manager to lead the daily operations across multiple sites. This dynamic role involves overseeing environmental services, office management, and event support while ensuring the highest standards of quality. You will supervise a dedicated team, manage vendor relationships, and contribute to strategic planning. The ideal candidate will possess strong project management and communication skills, with a proven track record in facilities management. Join a forward-thinking organization that values excellence and offers a comprehensive benefits package, including health insurance and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403b Retirement Plan

Paid Time Off

Flexible Spending Account

Employee Assistance Program

Discounts at Museum Shop

Fitness Facility Access

Qualifications

• 5 years of experience in environmental services and 3 years in supervisory roles.
• Ability to manage complex facilities operations and maintain high standards.

Responsibilities

• Manage daily operations for facilities across 3 sites, supervising 3 direct reports.
• Oversee a 24/7 operation, ensuring quality and compliance with standards.

Skills

Environmental Services

Supervisory Experience

Customer Service Orientation

Project Management

Financial Management

Communication Skills

Problem Solving

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office Suite

Asana

Slack

Zoom

Job description

Facilities Operations Manager, Full Time

Facilities Operations Manager, Full Time

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ROLE OVERVIEW: SAM's Facilities Operations Manager is responsible for managing the daily environmental, office, and event support operations for the interior and exterior of facilities across SAM's 3 sites. This role supervises 3 direct reports.

FSLA STATUS: Non-Exempt
REPORTS TO: Director of Facilities
COMPENSATION: $79,500 - $80,500
WORK SCHEDULE: This role is typically scheduled to work business hours Tuesday - Saturday. However, the needs of this role requires participation in on-call scheduling and a willingness to work a flexible schedule in support of the department or organization as self-directed or directed by your supervisor.

BENEFITS: FullTime SAMStaffare eligible to enroll in medical(through Kaiser), dental(through Delta Dental of WA), vision(through Vision Service Pan), and basic life insurance/LTD/AD&D(through LifeMap), as well as a Flexible Spending Account(through Navia Benefit Solutions).FT Staff also have the option to elect Short Term Disability or Supplemental Dental Insurance (through Aflac).FT Staffcan participate in SAM’s 403b retirement plan and begin receiving a guaranteed 3% employer contribution following 1 year&1,000 hoursworked. FT Staff have access to paid time off for vacation, sick leave, bereavement leave, and jury duty per accrual andpro-rated schedules. SAM observes 12 holidays each year and offers FT Staff 1 paid floating holidayof their choice. FT Staff can opt into a50%subsidizedunlimitedOrca card. FT Staff also receive a Patron level membership to SAM, and a Tier III membership to the American Alliance of Museums, as well asaccesstoan onsitefitness facility,SAM museum library,a no-cost Employee Assistance Program resource, a 20% discount at theSAM Museum Shop, a 15% discount at SAM’sMARKET cafe,and 8 Home Free Guarantee cab rides home per year.

KEY RESPONSIBILITIES: General Management: 90%

• Responsible for the implementation of Office Services, Environmental Services, and Event Support work across all sites
• Oversee a 24/7 operation that works in three shifts, 1st (Day Shift), 2nd, and 3rd (Overnight Shift)
• Plan, organize, and communicate staff work schedules and projects
• Evaluate progress of work for completeness, accuracy, and conformance to standards and specifications with ongoing review and shift audits
• Work with Director of Facilities to determine priorities for maintenance and service activities
• Perform periodic site visits with Director of Facilities
• Supervise Office Services and Environmental Services and Event Support staff across all sites and shifts
• Schedule and oversee contracted services for office services, building maintenance, and environmental services, including pest control, paint contractors, and exterior upkeep third party vendors
• Inspect contracted maintenance work for conformance with plan agreements and resolve disputes between the department and contractors
• As needed, personally performing any of the Facilities, Office Services, and Environmental Services duties
• Partner with supervisor on office space planning needs
• Inspect appearance and cleanliness of areas after job completion
• Repair and maintain Facilities FF&E, custodial equipment, and maintain stock of parts
• Develop cleaning equipment service requirements and plans
• Contribute to the establishment of service and operations standards with a focus on consistent superior performance
• Work with colleagues to make effective business decisions to achieve target goals and maximize efficacy
• Ensure the highest quality finished projects and cross-functional collaboration
• Collaborate with internal and external stakeholders towards the successful completion of projects and delivery of day-to-day needs
• Implement and monitor policies and procedures
• Provide technical assistance and training to staff
• Perform annual performance dialogues as well as coaching, training, and opportunities for growth

Budgeting: 10%

• Participate in annual operating and capital budget processes, including five-year projections
• Prepare and administer the department budget in assigned area of responsibility
• Workforce planning and annual staff requirements
  

WE'RE LOOKING FOR:

• 5 years’ relevant experience in environmental services field
• 3 years of supervisory experience
• High School Diploma or the equivalent combination of education and experience
• Associates degree or other advanced educational credentials preferred
• Experience in a cultural institution or museum preferred
• Orientation towards customer service
• Working knowledge of cleaning and maintaining finishes and furnishings, including chemical treatment
• Ability to maintain and operate environmental services equipment
• Environmental services and housekeeping skills
• Knowledge of minor electrical, mechanical, and plumbing repair work preferred
• Experience planning, organizing and managing proactive, reactive, and preventative maintenance programs in a large commercial or institutional setting
• Experience in managing planning and decision-making processes
• Be proficient in, or willing to train in First Aid, AED and CPR
• Ability to write clear and understandable maintenance task procedures
• Experience in managing vendors and outsourced relationships
• Ability to exercise sound judgment and common sense in handling emergencies
• Strong project management skills related to complex facilities operations
• Excellent planning, financial management, and organizational skills
• Demonstrated ability to establish and maintain effective relationships with executives, management, employees, and the public
• Strong track record in exercising sound, timely judgment
• Proactive, strategic, and professionalverbal and written communication, with an ability to tailor communications according to audience
• Strong management and supervisory skills; ability to motivate teams and simultaneously manage several projects
• Successfully assess priorities and work well with deadlines, exceptional time management, problem solving, and analytical skills
• Highly organized, adept at self-initiation and working with autonomy
• Exercise discretion in maintaining confidentiality of sensitive information
• Proficiency in Microsoft Office Suite, Zoom, Asana, Slack and internet-based research
• Ability to pass and maintain security background check clearance
  

WORKING CONDITIONS:

Exposure: Work areas are primarily inside, in a climate-controlled environment with moderate background noise. Workspaces may include outdoor areas. Position involves working with hazardous chemicals and cleaning agents.

PHYSICAL ACTIVITIES REQUIRED FOR ESSENTIAL FUNCTIONS:

Stationary Work: Approximately 60% of time is spent stationary while working at a desk. Balance of time (approximately 40%) is spent moving around the work area. Occasional extended periods of standing may be required when assisting at Museum events.

Communication: Clear and effective verbal and written communication in English with trustees, the public, and co-workers is necessary.

Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.

Office Work: Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.

Lifting/Carrying/Pushing/Pulling:Ability to transport up to twenty-five (25) pounds of equipment and supplies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Financial Services, Software Development, and Technology, Information and Internet

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