Facilities Operations Management Director - Talent Community

CBRE Group, Inc.; Allentown (Lehigh County); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading real estate services firm is looking for an Operations Management Director to oversee business operations across several locations. This role requires 8-12 years of experience in management, strong leadership skills, and effective training and development capabilities. The ideal candidate will manage departmental functions, ensure compliance with standards, and oversee the recruitment and training of staff. Applicants should possess a Bachelor's degree and be proficient in Microsoft Office, with excellent organizational skills and the ability to solve complex problems.

Qualifications

• 8-12 years of relevant experience required.
• Experience in staffing, training, development, and performance management preferred.
• In-depth knowledge of Microsoft Office products is necessary.

Responsibilities

• Oversee the management of business operations for a large region.
• Provide formal supervision and performance evaluations to staff.
• Conduct financial evaluations including revenue and expense projections.
• Ensure compliance with corporate policies and regulations.

Skills

Leadership skills

Organizational skills

Staff training and development

Microsoft Office proficiency

Problem-solving

Education

Bachelor's Degree

Job description

Facilities Operations Management Director - Talent Community

Job ID

269680

Posted

02-Apr-2026

Role type

Full-time

Areas of Interest

Building Management, Engineering/Maintenance, Facilities Management, Project Management, Transaction Management

Location(s)

Allentown - Pennsylvania - United States of America, Baltimore - Maryland - United States of America, Dover - Delaware - United States of America, Freehold - new Jersey - United States of America, Newark - Delaware - United States of America, Philadelphia - Pennsylvania - United States of America, Princeton - New Jersey - United States of America, Wilmington - Delaware - United States of America

CBRE is using this platform to provide general information to individuals who want to learn more about a career at CBRE. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are growing a world-class organization with a world-class team and appreciate your interest in CBRE. We welcome you to explore ourCareers page and apply directly to any positions that interest you. We will not consider the submission of resumes on this platform as an expression of interest in any posted position at CBRE.

About the Role:

As a CBRE Operations Management Director, you assist with the oversight of the department responsible for planning, managing, and directing business operations for a large region or high-profile client.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
• Conduct departmental financial evaluations, including monthly revenue and expense projections.
• Ensure that all Marketing collateral, press releases, and web publishing are in accordance with company standards. Work with internal marketing and communications teams to ensure effective service delivery, business promotion, advertisement, and public relations.
• Oversee the maintenance of listing and transaction files, verifying compliance with local, state, and federal regulations, Real Estate Commission rules, and compliance with corporate policies.
• Manage and set priorities for project resources and assess needs. Conduct training needs making sure office standards are met.
• Guide the procurement and maintenance of office supplies and equipment. Review vendor service contracts with the internal procurement office.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and colleagues to act while guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

Equal Employment Opportunity:

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).