Facilities Operations Leader - Client-Focused & Quality

ABM Industries; Shreveport (LA); On-site; USD 65,000 - 70,000; Full time

Job summary

ABM Industries in Louisiana seeks an Area Manager to oversee day-to-day operations of a node or market within Amazon Specialty facilities. You will ensure quality control, satisfaction of the site leader, and exceed client expectations.

Responsibilities include staffing, escalations, training, and coverage across multiple sites. The role requires leadership, strong communication, and the ability to manage payroll and employee concerns, with regular on-site presence and monthly client

Qualifications

• Excellent written and in person communication skills.
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint.
• Bi-lingual/multi-lingual a plus.
• 3+ years' experience in leadership and team building.

Responsibilities

• Ensures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site.
• Manages Payroll related items.
• Manages Employee concerns.
• Addresses any corrective action with employees.
• Weekly quality control inspections of all facilities in the node and follows up on findings and ensures correction.
• Has a strong relationship with client at all sites and ensures applicable checklists are posted and retained.
• Follows up on escalations and shares updates with National Team and site leader.
• Spends time onsite and on account tasks as needed; schedules monthly client walk-throughs.
• Manages all product/supply ordering where applicable for all accounts.
• Complete monthly training with all staff and retain documentation.

Skills

Communication

Leadership

Multitasking

Flexible hours

Bi-lingual

Tools

Outlook

Skype

Teams

Excel

Chime

SharePoint

Job description

ABM Industries in Louisiana seeks an Area Manager to oversee day-to-day operations of a node or market within Amazon Specialty facilities. You will ensure quality control, satisfaction of the site leader, and exceed client expectations.

Responsibilities include staffing, escalations, training, and coverage across multiple sites. The role requires leadership, strong communication, and the ability to manage payroll and employee concerns, with regular on-site presence and monthly client