Facilities Operations Lead — Elevate Member Experience

Life Time Inc.; New York (NY); On-site; USD 38,572 - 51,660; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and a/

401(k) with discretionary match

Training and professional development

Paid sick leave

Job summary

Life Time Inc. seeks a Facility Operations Assistant Manager to support the Operations Manager in delivering clean and well-functioning facilities and exceptional member service.

This full-time role requires coordinating staff, maintaining club spaces, and providing managerial support when the Manager is absent. The position follows the opposite schedule of the Manager and requires flexibility to meet business needs.

Qualifications

• High School Diploma or GED.
• CPR/AED certification within the first 30 days of hire.
• 1 year of customer service experience.
• Aquatic Facilities Operator Certification (AFO).
• Certified Pool Operator license (CPO) within 3 months of hire.
• Must be available to work a flexible schedule to meet the needs of the business.

Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities.
• Responds to member feedback with urgency and provides follow up communication with solutions.
• Assists the manager with monthly and annual budget recommendations.
• Assists in training team members through providing on going training, coaching, counseling, and continuous feedback.
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations.
• Assists with the recruiting and interviewing for the Operations department.
• Attends weekly department head, Operations department, and all club meetings.
• Builds positive relationship with members while gathering feedback.
• Coordinates and creates Operations staff schedules.

Skills

Customer service

Education

High School Diploma or GED

Tools

Aquatic Facilities Operator Certification (AFO)

Certified Pool Operator license (CPO)

Job description

Life Time Inc. seeks a Facility Operations Assistant Manager to support the Operations Manager in delivering clean and well-functioning facilities and exceptional member service.

This full-time role requires coordinating staff, maintaining club spaces, and providing managerial support when the Manager is absent. The position follows the opposite schedule of the Manager and requires flexibility to meet business needs.