Facilities Operations Floater

Spsnorthamerica; New York (NY); On-site; USD 37,195 - 39,261; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Comprehensive Benefits Package

Job summary

Spsnorthamerica is looking for a Facilities Operations Floater in New York, NY. This role is essential for ensuring seamless operations across various services including Mail Services, Reception, Conference Services, and more. The ideal candidate should have 2-5 years of relevant experience and demonstrate exceptional customer service skills.

The position offers a comprehensive benefits package including medical, dental, and 401k options, alongside competitive hourly wages ranging from $27 to $28.50.

Qualifications

• 2–5 years of experience in corporate facilities or hospitality.
• Exceptional interpersonal skills required.
• Flexibility to work overtime or adjust schedules.

Responsibilities

• Provide operational support across various mail and guest services.
• Assist with conference room setup and event support.
• Maintain organized, clean areas including reception and pantries.

Skills

Customer service

Organization

Communication skills

Time management

Collaboration

Tools

Microsoft Office

Job description

Job Title: Facilities Operations Floater

The Facilities Operations Floater is a cross‑trained member of the Workplace Services team responsible for providing operational support across Mail Services, Reception, Guest Relations, Conference Services, and Workplace Operations.

This position ensures seamless daily operations by providing coverage for scheduled absences, peak business periods, special events, and departmental projects while delivering exceptional customer service to employees, clients, and visitors.

The ideal candidate is highly organized, adaptable, customer‑focused, and capable of working independently in a fast‑paced corporate environment.

Key Responsibilities

Mailroom Operations

• Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, couriers, and messenger services.
• Receive, sign for, sort, scan, and distribute incoming mail and packages throughout the day.
• Deliver and collect mail and packages on assigned floors according to established schedules.
• Prepare outgoing domestic and international shipments, ensuring proper packaging and labeling.
• Investigate and resolve missing or delayed packages.
• Maintain knowledge of employee seating locations and departmental moves to ensure accurate deliveries.
• Operate mailroom equipment and shipping systems.
• Maintain organized mailroom work areas and replenish mailroom supplies.
• Escort couriers, delivery personnel, and vendors as needed.
• Assist with special mailroom projects and departmental requests.

Reception & Guest Services

• Professionally welcome, greet, and assist all employees, clients, vendors, and visitors upon arrival.
• Manage the reception desk while providing a positive first impression of the organization.
• Register visitors, issue visitor badges, and notify hosts of guest arrivals.
• Answer and direct incoming telephone calls in a courteous and professional manner.
• Maintain visitor logs and ensure compliance with security and building access procedures.
• Provide general information and directions to visitors and employees.
• Coordinate with Security, Facilities, and other departments to ensure a seamless guest experience.
• Monitor reception and lobby areas to maintain a clean, organized, and welcoming appearance.

Maintenance & Event Support

• Assist with conference room setup, breakdown, and room resets.
• Coordinate with the Facilities Maintenance Team to ensure meeting rooms and event spaces are properly arranged for meetings, town halls, client presentations, and special events.
• Assist with furniture setup, room configurations, signage placement, and event logistics.
• Support catering deliveries, setup, replenishment, and cleanup.
• Ensure meeting rooms are fully stocked with required supplies before meetings.
• Respond promptly to meeting support requests throughout the day.

Re‑Set

• Maintain clean, organized, and fully stocked pantry areas.
• Restock coffee stations, beverages, snacks, and pantry supplies.
• Replenish copy room paper and office supplies.
• Receive and distribute workplace supplies to assigned floors.
• Collect lost and found items from designated areas.
• Report maintenance issues, safety concerns, or supply shortages promptly.
• Support workplace appearance initiatives to maintain Class A office standards.

General Facilities Support

• Cross‑train in all Workplace Services functions to provide operational coverage.
• Assist with office moves, departmental projects, and special assignments.
• Support emergency response activities when required.
• Maintain accurate records and complete assigned administrative tasks.
• Safely lift and transport materials weighing up to 25 pounds.
• Perform additional duties as assigned.

Qualifications

• 2–5 years of experience in corporate facilities, hospitality, reception, conference services, mailroom operations, or workplace services.
• Exceptional customer service and interpersonal skills.
• Professional appearance and communication skills.
• Strong organizational and time‑management abilities.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Comfortable interacting with executives, employees, vendors, and clients.
• Working knowledge of Microsoft Office and workplace technology.
• Ability to work independently and as part of a collaborative team.
• Flexibility to work overtime or adjust schedules to support business needs.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Ability to bend, reach, climb stairs, and perform routine physical workplace tasks.
• Ability to work throughout multiple floors of the facility.

Compensation

$27 — $28.50 USD per hour

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and any other status protected by applicable law.