Facilities Manager

HearingLife; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

HearingLife is hiring a Facilities Manager to oversee nationwide office relocations, vendor coordination, and remediation projects. You will partner with the Real Estate team to resolve insurance claims, approve service orders, and ensure HIPAA/ADA compliance while traveling up to 10%.

Ideal candidates bring 5+ years of project management, a customer-service mindset, and strong communication skills. Open to remote work with the HearingLife platform across the country.

Qualifications

• Associate degree preferred or three years of operational management experience.
• Must have project management experience.
• Proficient with Microsoft Word, Excel & PowerPoint.
• Experience managing multiple vendors simultaneously.
• Familiar with work request ticketing systems.
• Strong interpersonal skills and results-driven attitude.

Responsibilities

• Oversee office relocations and closures across the HearingLife platform nationwide.
• Coordinate with external vendors (plumbers, HVAC, electricians, locksmiths, roofers, handymen, landscapers).
• Work with Real Estate to resolve insurance claims and oversee remediation to completion.
• Review and approve service orders and manage travel to job sites (up to 10%).
• Communicate policies and SOPs; ensure HIPAA, ADA, health and safety compliance.

Skills

Customer Service mindset

RFP bidding processes

Written & verbal communication

Multi-tasking

Problem solving

Policy & SOP understanding

CAD

Microsoft Word

Microsoft Excel

Visio

Project management

Leadership abilities

Education

Associate degree

3+ years operational management experience

Tools

CAD

Visio

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 650 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. Purpose Statement: To help more people hear better by delivering high‑quality reporting and actionable insights that elevate the experience of Team Members, uphold the highest standards of patient care, and drive strategic growth across HearingLife clinics — all in alignment with HearingLife’s Core Values. This Team Member must role‑model and uphold the HearingLife Core Values: - We create trust. - We are team players. - We apply a can‑do attitude. - We create innovative solutions. Position Summary: The Facilities Manager has a diverse set of responsibilities that are all essential to HearingLife’s success. The position plans, budgets and schedules facility modifications, including estimates on equipment, labor materials and other related costs.

Responsibilities

Essential Job Functions:

• Occasionally Perform and/or oversee office relocations and closures across the HearingLife platform throughout the country.
• Work with external vendors (Plumbers, HVAC, Electricians, Locksmiths, Roofers, Handymen, Landscapers, etc..) to ensure all office issues are serviced, repaired and maintained in a timely manner.
• Partner with our internal Real Estate Department to resolve any insurance claims.
• Oversee all remediation to completion for insurance claims.
• Review and approve orders for services rendered.
• Occasionally Move sound booths across the HearingLife platform. (travel is required)
• Occasionally Break down sound booths in one location and transfer to requested destination when applicable (travel is required).
• Job description is not intended to include an inclusive list of responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Experience and Key Competencies:

• Must have a strong Customer Service mindset
• Must be familiar with RFP Bidding Processes
• Must have good written and verbal communication skills
• Ability to multi-task and work independently
• Ability to react and problem solve quickly
• Ability to understand and effectively communication company policies and SOPs
• Should be proficient in Microsoft Word, Excel, Visio and/or CAD
• Proven experience as project manager
• In-depth understanding of procedures and material and project management principles
• Familiarity with HIPAA, ADA, health and safety standards
• Outstanding communication and negotiation skills
• Excellent organizational and time-management skills
• A team player with leadership abilities
• 5+ years project management is a must

Qualifications

• Associate degree preferred or Associate degree, or minimum of three years of Operational Management experience.
• Must have Project Management experience.
• Proficient with Microsoft Word, Excel & PowerPoint.
• Must have experience with managing multiple vendors simultaneously.
• Must be familiar with the workings off and the management of a work request ticketing system.
• Good Interpersonal Skills
• Results Driven
• Customer Focused
• Ability to work in a fast-paced environment
• Excellent organizational skills
• Multi-tasking skills
• Prioritization Skills

Supervisory Responsibilities: This position does not have direct reports.

Travel: May require travel up to 10% throughout the market.

Target Salary: 70-75k

Work Location: Open to Remote

We are an Equal Opportunity /Aff

#HearingLife_US #LI-WJ1