Facilities Manager

Socket.dev; Herndon (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

ePlus is seeking a Facilities Manager to oversee operations across all U.S.-based locations. You will lead a facilities team, manage maintenance tickets, vendor contracts, and budgets, and coordinate with landlords and cross-functional teams.

The role requires strong leadership, communication, and problem-solving skills with a focus on safety and efficiency. Responsibilities include planning new offices, renovations, and capital projects, ensuring regulatory compliance, and supporting emergency

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, Construction Management, Engineering, or a related field preferred.
• 5+ years of relevant experience in facilities management, property management, workplace operations, or a comparable environment, preferably supporting multiple locations.
• Experience supervising or leading employees and/or facilities service teams.
• Experience managing facilities operations across a multi-site portfolio of leased office and warehouse locations.
• Working knowledge of commercial building systems, including HVAC, electrical, plumbing, fire/life safety, and general building infrastructure.
• Experience with facilities work-order, service request, or similar management systems; ServiceNow experience preferred.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities and work in a fast-paced environment.
• Strong written and verbal communication and interpersonal skills with excellent customer service.
• Proficiency with Microsoft Office applications and ability to work independently and with teams.
• Ability to respond to urgent facilities issues as needed.
• Reliable transportation and ability to travel to company office locations as business needs require.

Responsibilities

• Lead, supervise, train, and develop Facilities staff with ongoing coaching and feedback.
• Oversee daily facilities operations across all U.S.-based locations to ensure safety, functionality, and maintenance per company standards.
• Manage facilities maintenance ticketing system, prioritize requests, monitor progress, and identify recurring issues for improvement.
• Coordinate preventive and reactive maintenance across portfolio, understanding major building systems and coordinating resources to resolve issues.
• Manage facilities service providers and contracts, monitor vendor performance, and support negotiations and cost management.
• Develop and manage facilities operating budgets and forecast needs; review invoices and expenses.
• Procure office supplies, stationery, furniture, fixtures, and equipment for U.S. locations.
• Assist planning and execution of new offices, renovations, relocations, and capital projects; ensure operational readiness and turnover.
• Interact with landlords and property management on building operations, lease obligations and compliance.
• Maintain Visual Lease records and support safety and regulatory compliance.
• Assist with emergency preparedness and business continuity planning for facilities.
• Supervise reception and mailroom operations at the corporate office with service level coverage.
• Maintain records for DOT-certified drivers and vehicle registrations.
• Assist audits of facilities-related systems and processes; collaborate with IT, HR, Security, Finance, Procurement.
• Develop and maintain facilities procedures and reporting; collaborate cross-functionally on initiatives.

Skills

Team leadership

Facilities operations

Organizational skills

Communication skills

Problem-solving

Microsoft Office proficiency

Multi-site portfolio management

Customer service

Education

Bachelor’s degree in Facilities Management or related field

Tools

ServiceNow

Job description

As a Facilities Manager, you will maintain standard operating procedures of the mail room, manage and maintain office supply inventories and assist management, management postal and parcel deliveries and pickups and assist with various administrative activities.

Your Impact

• Lead, supervise, train, and develop Facilities staff, providing ongoing coaching, direction, and performance feedback.
• Oversee daily facilities operations across all U.S.-based locations, ensuring facilities are safe, functional, presentable, and maintained in accordance with established company standards.
• Serve as a primary point of contact for facilities-related needs and issues, providing responsive customer service to employees and internal stakeholders. Manage the facilities maintenance ticketing system, including evaluating and prioritizing requests, assigning resources, monitoring progress and resolution, and identifying recurring issues and opportunities for operational improvement.
• Manage preventive and reactive maintenance activities across the portfolio, maintaining a working knowledge of major building systems, including HVAC, electrical, plumbing, fire/life safety, and other infrastructure, and coordinating appropriate resources to resolve issues.
• Manage facilities service providers and contracts, including janitorial, HVAC maintenance, utilities, coffee, water, pest control, and other workplace services; monitor vendor performance and support vendor selection, contract negotiations, renewals, and cost management.
• Develop and manage facilities operating budgets and expenditures, including forecasting needs, identifying cost-saving opportunities, monitoring performance against budget, and reviewing and processing facilities-related invoices and expenses.
• Manage procurement of office supplies, stationery, furniture, fixtures and equipment (FF&E), and other workplace-related goods and services for U.S. locations.
• Assist with the planning and execution of new offices, renovations, relocations, and other capital or facilities improvement projects, including operational readiness, turnover, stabilization, and resolution of post-occupancy issues.
• Serve as a facilities point of contact with landlords and property management teams regarding building operations, maintenance, lease obligations, and related matters, while supporting facilities-related safety, regulatory, and lease compliance requirements.
• Assist with maintaining the company's office lease management system (Visual Lease), including related records, files, critical dates, and documentation.
• Support emergency preparedness and business continuity planning related to company facilities and workplace operations.
• Supervise reception and mailroom operations at the corporate office, ensuring appropriate service levels and coverage.
• Maintain records and compliance requirements for Department of Transportation-certified drivers and review, track, and audit vehicle registrations and related taxes.
• Assist with audits and administration of facilities-related systems and processes, including Security Access Control, Procurement, and Accounting Check Logs.
• Develop and maintain facilities procedures, documentation, reporting, and operational standards to support consistent service delivery across locations, collaborating cross‑functionally with IT, Human Resources, Security, Finance, Procurement, and other business functions on facilities and workplace initiatives.

As a manager, you are also expected to:

• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
• Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
• Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, Construction Management, Engineering, or a related field preferred; equivalent combination of education and relevant experience will be considered.
• Minimum of 5 years of relevant experience in facilities management, property management, workplace operations, or a comparable environment, preferably supporting multiple locations.
• Previous experience supervising or leading employees and/or facilities service teams.
• Experience managing facilities operations across a multi‑site portfolio of leased office and warehouse locations.
• Working knowledge of commercial building systems, including HVAC, electrical, plumbing, fire/life safety, and general building infrastructure.
• Experience with facilities work-order, service request, or similar management systems; ServiceNow experience preferred.
• Strong organizational, analytical, and problem‑solving skills, with the ability to manage competing priorities, exercise sound judgment, and operate effectively in a fast‑paced environment.
• Strong written and verbal communication and interpersonal skills, with the ability to provide excellent customer service and work effectively with employees, leadership, vendors, contractors, landlords, and other stakeholders.
• Proficiency with Microsoft Office applications and the ability to work independently and collaboratively across teams.
• Ability to respond to urgent facilities issues as needed.
• Reliable transportation and ability to travel to company office locations as business needs require.

Position Specifics

The initial base salary range for this position is expected to be between $80,000.00 and $120,000.00 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job‑related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well‑being of our employees, recognizing that a healthy work‑life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.