Facilities Manager

AMBA; Des Moines (IA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Annual bonus

401k matching

Paid time off

Parental leave

Volunteer day

Professional development

Hybrid work

Job summary

AMBA in Urbandale, IA is seeking a Facilities Manager to oversee the maintenance and functionality of the campus, coordinating with vendors and internal teams. The role includes ensuring safety, space planning, and IT support to the Service Desk for basic issues, with a focus on proactive facilities management.

You will work hybrid, Monday-Thursday in the office and Fridays remote, handling vendor relations, emergency plans, and office moves while upholding AMBA's standards and culture.

Qualifications

• High school diploma or equivalent; associate degree in IT or related field is a plus.
• Experience in a customer service or asset management role; IT support experience preferred.
• Basic knowledge of computer hardware, Windows and macOS, and Microsoft Office.
• Excellent verbal and written communication; ability to explain technical concepts to non-technical users.
• Strong troubleshooting skills and a friendly, patient attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the primary point of contact for building services requests.
• Oversee upkeep of office spaces, repairs, cleaning, and utilities.
• Manage vendor expectations and duties per contract with the property management firm.
• Coordinate office relocations, renovations, and expansions.
• Ensure workspace design aligns with company culture and employee needs.
• Monitor and track service requests for follow-up and closure.
• Provide tier 1 IT support for issues including troubleshooting hardware/software.
• Log and track tickets and escalate when needed.
• Support IT projects and initiatives assigned.
• Other duties as assigned.

Skills

Customer service

IT support

Windows

macOS

MS Office

Communication

Troubleshooting

Teamwork

Education

High school diploma or equivalent

Associate’s degree in IT or related field

Tools

Windows/macOS support

Microsoft Office Suite

Job description

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

• Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
• Annual Bonus Program.
• Corporate 401k Matching.
• Generous time off, 10 paid company holidays, sick time off, and paid parental leave.
• Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
• Support & development to cultivate your knowledge and continuing education to support your professional designations
• Business casual dress code.
• Hybrid work arrangement, working in the office Monday-Thursday and remotely on Fridays.

About the Role

The Facilities Manager is responsible for overseeing the maintenance and functionality of the Urbandale campus by managing relationships and day-to-day tasks with vendors, conducting regular inspections, coordinating repairs, and implementing preventative maintenance strategies. This involves cross-department coordination at all levels of the organization. Additionally, this role will aid the Service Desk in providing prompt, professional, and courteous support to resolve basic IT problems and ensure user satisfaction.

The Day-to-Day

Building Services

• Serve as the primary point of contact for building services requests, including maintenance, repairs, and general facility inquiries.
• Oversee upkeep of office spaces, including repairs, cleaning, and utilities.
• Manage vendor expectations and duties as defined in the contract with the property management firm.
• In collaboration with leadership, manage office space planning to optimize workspace utilization.
• Work with AMBA compliance and safety teams to create and update emergency incident response plans.
• Ensure that the facility is prepared and capable of following emergency response plans.
• Under leadership guidance, coordinate office relocations, renovations, and expansions.
• With leadership input, ensure workspace design aligns with company culture and employee needs.
• Monitor and track service requests to ensure efficient follow-up and closure.
• Coordinate with vendors, suppliers, contractors, and service providers to ensure timely resolution of issues.
• Oversee procurement of office supplies, furniture, ergonomic hardware and supplies, and IT equipment.
• Manage waste disposal, recycling, and sustainability initiatives.
• Monitor expenses related to utilities, repairs, and vendor services.

IT

• Ensure the operability of building security systems, access controls, and surveillance.
• Manage workspace technology such as printers, meeting room AV equipment, and display monitors.
• Provide tier 1 support for IT-related issues including troubleshooting hardware, software, and access problems.
• Log and track tickets, ensuring timely resolution and follow-up.
• Adhere to escalation procedures for more complex issues.
• Provide support for IT projects and initiatives assigned.
• Other duties as assigned.

Requirements

• High school diploma or equivalent. An Associate’s degree in IT or a related field is a plus.
• Previous experience in a customer service or asset management role; experience in an IT support role is preferred but not required.
• Basic knowledge of computer hardware, operating systems (Windows, macOS), and common software applications (Microsoft Office Suite).
• Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.
• Strong troubleshooting and problem-solving abilities.
• Friendly, patient, and committed to providing exceptional customer service.
• Ability to work effectively both independently and as part of a team.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Continually required to utilize hand and finger dexterity
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Ability to walk/stand for extended periods while inspecting building areas
• Ability to lift/carry up to 25-50 lbs. occasionally (moving supplies, equipment, furniture)
• Ability to climb stairs and ladders
• Ability to bend, kneel, crouch, or reach to inspect/repair building systems
• Ability to work in varied environments (mechanical rooms, storage areas, outdoor grounds

AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.