Facilities Manager

JLL; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

JLL in Charlotte is seeking a Facilities Manager to be the single point of contact for facilities operations, supporting the General Manager with high-quality services.

You will coordinate tenant needs, oversee budgets, lead technicians and vendors, and drive programs that cut costs and boost productivity for the client. This role emphasizes leadership, safety compliance and strong communication with stakeholders.

Qualifications

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis.
• 5+ years industry experience in corporate, third party service provider, or consulting roles.
• Strong leadership and management skills for technical and administrative staff.
• Strong interpersonal and communication/presentation abilities.
• Proficient in MS Office programs and CMMS systems.
• Experience with budget development and management.

Responsibilities

• Support the General Manager in implementing short- and long-term client goals.
• Develop and implement programs, processes and procedures to reduce costs and increase productivity.
• Manage work assignments for building technicians, vendors, and contractors while ensuring compliance with client and JLL policies.
• Lead facilities staff to deliver service levels within the prescribed budget.
• Oversee development and management of capital and expense budgets with client interface.
• Prepare monthly/ quarterly/ annual reports following client's record keeping policies.
• Recommend capital improvements and prepare operating budget reports, forecasts and variance reports.

Skills

Leadership

Communication

Interpersonal skills

Budget management

Education

Bachelor's degree or equivalent in Facilities Management

Tools

MS Office (Excel, PowerPoint, Outlook)

CMMS systems

Job description

What This Job Involves

The Facilities Manager serves as the single point of contact responsible for facilities management, assisting the General Manager with the delivery of quality facility management services. This role coordinates and manages tenant requirements and service delivery to ensure satisfaction while supporting the implementation of short and long-term goals and projects for the client through innovative programs and processes that reduce operating costs and increase productivity.

What This Job Involves

The Facilities Manager serves as the single point of contact responsible for facilities management, assisting the General Manager with the delivery of quality facility management services. This role coordinates and manages tenant requirements and service delivery to ensure satisfaction while supporting the implementation of short and long-term goals and projects for the client through innovative programs and processes that reduce operating costs and increase productivity.

Your day-to-day tasks will include:

• Support the General Manager in implementing short and long-term goals and projects for the client
• Develop and implement innovative programs, processes and procedures that reduce operating costs and increase productivity
• Manage work assignments for building technicians, vendors, and contractors while ensuring compliance with client and JLL policies
• Lead facilities staff to deliver expected service levels to the client within the prescribed budget
• Oversee development and management of capital and expense budgets by interfacing closely with client representatives
• Complete monthly/quarterly/annual reporting requirements accurately and on time following client's record keeping policies
• Recommend capital improvements and prepare operating budget reports, monthly forecasts, and variance reports

Required Qualifications:

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
• 5+ years industry experience required either in a corporate environment, third party service provider, or as consultant
• Strong leadership and management skills with ability to manage both technical and administrative staff
• Strong interpersonal skills and communication/presentation abilities
• Proficient in MS programs such as Excel, PowerPoint, Outlook, Computer proficiency in CMMS systems
• Demonstrated experience in budget development and management

Preferred Qualifications:

• Experience with capital improvement planning and implementation
• Knowledge of facilities management best practices and innovation programs
• Experience with contractor management and service delivery oversight
• Familiarity with KPI development and performance measurement systems
• Understanding of facilities compliance and safety requirements
• Experience with client relationship management and satisfaction initiatives