Facilities Management Systems Manager

CO-OP; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Private healthcare

Annual bonus

28 days holiday

Pension up to 10%

Product discounts

Stream access

Virtual healthcare

24/7 support

Career development

Cycle-to-work

Job summary

Co-op is seeking a Facilities Management Systems Manager to own and evolve our FM platforms, ensuring reliability, governance, and value. You will lead a team of analysts, drive a systems roadmap, and collaborate with cross-functional partners across Facilities Management, Property, Trading, Technology, Finance, and Compliance.

You will establish data quality controls, oversee testing and change governance, and champion user adoption and training.

Qualifications

• Experience managing CAFM and IWMS systems and assets data.
• Strong stakeholder communication and leadership abilities.
• Ability translate business needs into system improvements and technical requirements.
• Experience with change governance, testing, and approvals.

Responsibilities

• Lead a team of Systems Analysts, setting objectives and managing workloads.
• Own day-to-day performance, governance, and continuous improvement of FM systems.
• Develop and maintain a prioritised systems roadmap aligned to business strategy.
• Assess and manage change requests with proper governance, testing and approvals.
• Establish data quality standards across asset, supplier, and compliance data.
• Lead UAT, defect management, release planning, and post-implementation reviews.
• Identify opportunities to simplify processes and improve usability and adoption.
• Collaborate with reporting teams to improve data access and insights.
• Manage suppliers and partners, coordinating change activity.

Skills

Team leadership

FM systems

Data governance

Change management

Stakeholder management

Data analysis

UAT & testing

Vendor management

Training materials

Education

Bachelor's degree in Facilities Management

Tools

UAT tooling

Data quality tools

Job description

We're looking for a Facilities Management Systems Manager to lead the technology that underpins our Facilities Management (FM) operation. You'll take ownership of our FM platforms, making sure they're reliable, effective, and continuously improving to meet the needs of our business. We'll also look to you to manage effective relationships with our various software providers. Working across Facilities Management, Property, Trading, Technology, Finance, Compliance, and external partners, you'll play a key role in shaping how we use technology and data to manage our estate. From setting the systems development roadmap and governing change, to improving data quality and driving user adoption, you'll help make sure colleagues have the tools and information they need to make confident decisions and deliver great outcomes. If you're passionate about systems, data, and creating better experiences for users, we'd love to hear from you. Why this role matters Our FM systems are critical to how we keep the buildings across our estate safe and compliant. These systems help us manage assets, monitor compliance, co-ordinate maintenance, manage capital projects and support day-to-day operational decision-making. As Facilities Management Systems Manager, you'll help create a single source of truth for FM by making sure our systems, data, and processes are robust, trusted, and fit for the future. Your work will enable us to ensure better decision-making, strengthen governance, and help drive improvements that support our colleagues, customers, and member-owners every day.

• Lead and manage a team of Systems Analysts, setting clear objectives, and managing resources and workloads
• Own the day-to-day performance, governance, and continuous improvement of our systems
• Develop and maintain a prioritised systems roadmap aligned to business strategy, operational requirements, and user needs
• Assess, challenge, and manage system change requests, making sure appropriate governance, testing, and approval processes are followed
• Establish data quality standards and controls across property, asset, supplier, and compliance data
• Lead user acceptance testing, defect management, release planning, and post-implementation reviews
• Identify opportunities to simplify processes and improve system usability, efficiency, and adoption
• Work with reporting and operational teams to improve access to data, insights, and performance reporting
• Manage suppliers and support partners, monitoring performance, undertaking supplier relationship meetings and co-ordinating change activity
• Create guidance, training, and support materials that help colleagues and partners get the most from our systems
• Oversee support processes, risk management, access controls, and audit requirements, making sure systems remain secure and reliable
• Experience managing CAFM, IWMS, or similar operational systems
• A strong understanding of FM processes, including asset management, maintenance, compliance, and supplier workflows
• Experience translating business needs into system improvements, process changes, and technical requirements
• Knowledge of system testing, release management, and change governance
• Strong data management and analytical skills
• Experience managing a team
• Experience managing suppliers and partners across multiple teams
• Good communication skills, with the ability to influence and challenge constructively
• At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
• Private healthcare
• An annual bonus scheme (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme