Facilities / Maintenance Worker

Maxime's; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Maxime's, a prestigious new club in New York, is seeking a Club Maintenance team member to perform a variety of maintenance and repair tasks. This role requires strong interpersonal skills and a versatile skill set in areas such as plumbing and electrical work, with an emphasis on providing exceptional service to our guests.

Qualifications

• Excellent customer service skills, friendly attitude.
• Strong communication skills, able to multi-task.
• Previous experience in hospitality preferred.

Responsibilities

• Perform routine maintenance and repairs.
• Assist with setting up and maintaining exhibits.
• Respond courteously to guest questions.

Skills

Customer service

Communication

Attention to detail

Teamwork

Multitasking

Job description

Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London.

Maxime’s is located on Madison Avenue, New York, on the site of the former Westbury Hotel, and will continue the long-established Birley tradition of providing exceptional experiences for our members and guests.

Maxime’s mission is to deliver excellence in service standards and hospitality, exhibiting passion for what we do within our core values. It is a club of comfort and discretion where members’ needs are met with personality and humility. The environment features stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.

POSITION SUMMARY

The Maxime Club Maintenance team is responsible for performing routine maintenance and repair tasks to ensure the Club’s facilities, art exhibits, and equipment are operational. This role requires a versatile skill set in general maintenance, carpentry, plumbing, electrical work, and basic repairs, with the ability to adapt to the unique needs of Maxime’s Club environment. The ideal candidate will work closely with the Club’s proprietor on artwork installation projects and must be patient, hospitable, and able to follow instructions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with setting up, disassembling, and maintaining exhibits, including mounting artwork, sculptures, or other objects with care, using proper tools and techniques.
• Perform general, preventive, and emergency maintenance.
• Handle tasks such as minor plumbing, electrical repairs, wall and ceiling repairs, painting, caulking, wallpaper replacement/repair, and minor woodworking.
• Maintain heating and cooling systems (HVAC).
• Perform minor repairs to kitchen equipment.
• Test emergency lights and equipment for inspections.
• Respond courteously and promptly to guest questions, complaints, or requests to ensure high guest satisfaction.
• Replace or repair broken window shades, door locks.
• Prioritize work orders to complete tasks efficiently.
• Troubleshoot problems and find effective solutions.
• Maintain regular and timely attendance as required, which may include weekends, evenings, and holidays.
• Assist with snow removal (shoveling, salting).
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS)

• Excellent customer service skills, with a friendly and approachable attitude.
• Strong communication skills, both verbal and written.
• Familiarity with reception or front desk operations is beneficial but not required.
• Previous experience in guest relations or hospitality preferred.
• Multilingual abilities are a plus.
• Knowledge of phone systems and proper etiquette, or willingness to learn.
• Ability to handle difficult situations calmly and professionally.
• Strong attention to detail, observational, and organizational skills.
• Ability to work well in a team environment.
• Ability to multi-task and remain composed under pressure.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to stand for up to 8-10 hours daily in outdoor weather conditions.
• Flexibility with job demands and openness to completing various tasks.
• Operate with grace under pressure.
• Handle equipment weighing up to 50 pounds.
• Flexibility to work varied hours, including nights, weekends, and holidays, as needed.

EEO STATEMENT

Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related conditions, reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information, or any other legally protected status.