FACILITIES MAINTENANCE COORDINATOR

∙ Elijah House Foundation; Goodlettsville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Elijah House Foundation is seeking a facilities coordinator to oversee maintenance across locations, coordinating repairs and vendor performance to control costs and minimize downtime. The role emphasizes proactive issue resolution, lease-compliance collaboration, and strong communication with internal teams and contractors to meet service levels and budgetary guidelines.

You will review quotes, ensure accurate dispatch, and participate in HVAC testing and store operations.

Qualifications

• Technical or Associate's degree preferred or 1-3 years relevant work experience.

Responsibilities

• Follow up on open maintenance issues to ensure repairs are being made within the acceptable timeframe and budget for the specific trade and/or issue criticality.
• Review open issues daily and work with vendors to ensure issues are not aging without a clear path to resolution.
• Ensure vendors are operating at service levels that meet or exceed current expectations and drive vendor accountability by constant review of their performance in the following key areas: accurate dispatch based on criticality and current dispatch guidelines, missed ETA’s, timely tech dispatch, quote submission, work completion and adherence to budgetary guidelines.
• Research and identify the root cause of consistent facilities maintenance issues and work with management team and vendor to ensure permanent repairs are made to eliminate unnecessary spend and store down time.
• Partner with Lease Compliance team if approving work on behalf of the Landlord to confirm all steps have been taken to ensure maximum cost recovery.
• Mitigate reactive services repair costs.
• Review new vendor quotes daily and challenge vendor if quote doesn’t accurately state problem or solution and/or pricing is not competitive.
• Decline/approve/escalate quotes in accordance with current facility care standard, dispatch guidelines and approval matrices.
• Request additional quotes from alternate vendors, if available.
• Participate in proactive testing of HVAC equipment to identify potential repair issues to mitigate costs for emergency calls, OT hours expedited parts shipping, temporary heating/cooling and store closure during peak HVAC months.
• Participate in miscellaneous Store Facilities Management projects, as assigned.

Skills

Facilities maintenance

Lease compliance

Communication

Project management

Customer service

Team player

MS Office

Education

Associate degree or relevant experience

Tools

MS Office

Job description

Responsibilities

• Follow up on open maintenance issues to ensure repairs are being made within the acceptable timeframe and budget for the specific trade and/or issue criticality.
• Review open issues daily and work with vendors to ensure issues are not aging without a clear path to resolution.
• Ensure vendors are operating at service levels that meet or exceed current expectations and drive vendor accountability by constant review of their performance in the following key areas: accurate dispatch based on criticality and current dispatch guidelines, missed ETA’s, timely tech dispatch, quote submission, work completion and adherence to budgetary guidelines.
• Research and identify the root cause of consistent facilities maintenance issues and work with management team and vendor to ensure permanent repairs are made to eliminate unnecessary spend and store down time.
• Partner with Lease Compliance team if approving work on behalf of the Landlord to confirm all steps have been taken to ensure maximum cost recovery.
• Mitigate reactive services repair costs.
• Review new vendor quotes daily and challenge vendor if quote doesn’t accurately state problem or solution and/or pricing is not competitive.
• Decline/approve/escalate quotes in accordance with current facility care standard, dispatch guidelines and approval matrices.
• Request additional quotes from alternate vendors, if available.
• Participate in proactive testing of HVAC equipment to identify potential repair issues to mitigate costs for emergency calls, OT hours expedited parts shipping, temporary heating/cooling and store closure during peak HVAC months.
• Participate in miscellaneous Store Facilities Management projects, as assigned.

Qualifications

• HVAC, plumbing, electrical and/or general maintenance knowledge required
• Lease compliance experience
• Excellent written and verbal communication skills
• Strong organizational and project management skills with the ability to balance multiple projects of varying priorities and produce timely and accurate data
• Customer driven with a strong commitment to customer service
• Self‑motivated team player
• Working knowledge of Microsoft Office programs

Education & Experience

• Technical or Associates Degree preferred or 1-3 years relevant work experience.