Facilities Helpdesk Assistant - Denton

Partou Childcare; Denton (TX); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid work (2 days remote)

Partou Academy training

60% childcare discount

Enhanced maternity/paternity leave

Pension scheme

Your birthday off

Health & wellbeing support

EPIC colleague platform

Job summary

Partou’s National Support Centre in Denton is hiring a Facilities Helpdesk Assistant to join our nationwide nursery network. This permanent role is 37.5 hours per week with hybrid work (2 days remote) and a £26,000 annual salary.

You will be the first point of contact for facilities and maintenance, coordinating with nurseries and suppliers and helping keep our sites safe, compliant and well-supported. Training and benefits are provided through Partou Academy.

Responsibilities

• Act as the first point of contact for facilities and maintenance enquiries across our nursery network.
• Manage incoming maintenance requests via phone, email and helpdesk systems.
• Log, prioritise and escalate reactive maintenance issues.
• Liaise daily with nurseries, contractors and suppliers.
• Monitor ticket progress and ensure SLAs are achieved.
• Raise and manage purchase orders and goods receipting.
• Review contractor quotations before approval.
• Support compliance documentation and records management.
• Provide feedback on contractor performance to support continuous improvement

Job description

At Partou, we're passionate about creating exceptional environments where children can learn, grow and thrive. Behind every successful nursery is a dedicated support team ensuring facilities are safe, compliant and operating smoothly. We're now looking for a proactive and customer-focused Facilities Helpdesk Assistant to join our Facilities team at our National Support Centre in Denton.

Permanent

Facilities Helpdesk Assistant

£26,000 per annum

Denton

37.5 hours per week

Permanent

At Partou, we're passionate about creating exceptional environments where children can learn, grow and thrive. Behind every successful nursery is a dedicated support team ensuring facilities are safe, compliant and operating smoothly. We're now looking for a proactive and customer-focused Facilities Helpdesk Assistant to join our Facilities team at our National Support Centre in Denton.

If you thrive in a fast-paced environment, enjoy solving problems and take pride in delivering outstanding customer service, we'd love to hear from you.

What You’ll Be Doing

As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.

• Managing incoming maintenance requests via phone, email and helpdesk systems.
• Logging, prioritising and escalating reactive maintenance issues.
• Liaising daily with nurseries, contractors and suppliers.
• Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.
• Raising and managing purchase orders and goods receipting.
• Reviewing contractor quotations before approval.
• Supporting compliance documentation and records management.
• Providing feedback on contractor performance to support continuous improvement

What We’re Looking For

As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.

• Managing incoming maintenance requests via phone, email and helpdesk systems.
• Logging, prioritising and escalating reactive maintenance issues.
• Liaising daily with nurseries, contractors and suppliers.
• Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.
• Raising and managing purchase orders and goods receipting.
• Reviewing contractor quotations before approval.
• Supporting compliance documentation and records management.
• Providing feedback on contractor performance to support continuous improvement

What Success Looks Like –

In this role, you'll help ensure:

• Maintenance issues are resolved within agreed SLAs.
• Compliance standards remain above 95%.
• Facilities records are accurate and audit-ready.
• Nurseries receive excellent support and service.
• Positive feedback is consistently achieved from our sites.

Partou & You

• Annual salary of £26,000 per annum
• Hybrid work - 2 days remote
• Access to professional training through the Partou Academy
• 60% childcare discount
• Enhanced maternity/paternity leave
• Pension scheme
• Your birthday off — to celebrate you
• Health & wellbeing support for you and your family, via medicash
• Access to EPIC, our colleague information, rewards and recognition platform

Why Partou?

Become a Partou team member and join a supportive, caring community where you can enjoy a fulfilling and rewarding career. With access to world-class childcare research, resources, and expertise, we help you develop skills, and empower you to create a positive impact on the development of the next generation, as they lead us into a better future.

Learn more about working at Partou: www.partou.co.uk/careers

Safer Recruitment: All applicants will undergo Enhanced DBS checks and thorough vetting. This role is exempt from the Rehabilitation of Offenders Act 1975.

Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.