Facilities & Events Supervisor

Wilderness Resort; Wisconsin; Hybrid; USD 42,000 - 60,000; Full time

Job summary

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort. The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well.

We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team.

Responsibilities

• Set up and tear down all meeting rooms across the property, including the Conference Center, Clubhouse, and outdoor areas.
• Perform general preventative maintenance such as power washing, minor painting, and facility upkeep.
• Maintain cleanliness and organization of conference center spaces, including meeting rooms, public areas, and storage areas.
• Manage snow and garbage removal from all key areas including walkways, parking lots, docks, and entrances.
• Conduct monthly A/V equipment inventory and ensure proper functionality of all technical systems (A/V, lighting, HVAC, music).
• Review Banquet Event Orders (BEOs) to ensure accurate event setups and client satisfaction.
• Coordinate with Event Detailers and Catering Managers on changes and guest needs.
• Deliver A/V equipment and food & beverage items to appropriate locations.
• Ensure health and safety policies are followed, including food and beverage compliance.
• Attend VIP and special events as directed and resolve guest concerns promptly and courteously.
• Assist in training, scheduling, and directing set-up staff; lead in absence of Facilities Manager.
• Delegate assignments, monitor performance, and provide clear communication to staff.
• Motivate and support conference and sales team members to achieve event goals.
• Communicate changes to schedules, events, or staffing promptly and professionally.
• Maintain professionalism and adherence to resort policies; ensure staff appearance and uniforms meet guidelines.
• Attend safety meetings and report updates; follow emergency procedures and train staff on safety.
• Work a flexible schedule, including nights, weekends, and holidays as required.

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort. The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well.

We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team.