Facilities Dispatcher II - The Cosmopolitan

MGM Resorts International; Las Vegas (NV); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness incentive programs

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development opportunities

Job summary

MGM Resorts International in Las Vegas is seeking a Dispatcher to deliver excellent guest service and support maintenance teams. You will manage maintenance dispatch, prioritize requests, and coordinate with engineers and departments to ensure guest satisfaction.

The role emphasizes strong communication, teamwork, and the ability to work in a fast-paced hospitality environment. Applicants should be 21+, have a HS diploma, and prefer technical training or apprenticeship.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• Technical school or completed apprenticeship in similar trade preferred.
• Experience in the hospitality industry or similar environment preferred.

Responsibilities

• Manage maintenance management systems to prioritize, dispatch maintenance team, and complete administrative tasks.
• Respond to guest requests and complaints; resolve issues and follow up to ensure guest satisfaction.
• Practice teamwork and create a positive work environment; greet colleagues and acknowledge guests.
• Be knowledgeable of Department and Hotel goals; answer guest inquiries and perform tasks with minimal supervision.
• Maintain awareness of personal and property safety, cleanliness, and accident prevention.

Skills

Guest service

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Technical school or apprenticeship preferred

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Job Description

THE JOB:

It is the responsibility of the Dispatcher to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers and other departments in their goals.

THE STARTING RATE:

$21.00 Per hour

THE DAY-TO-DAY:

• Manage computerized maintenance management systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis
• Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task; own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction; answer incoming calls and assist when necessary or direct calls to appropriate areas
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance; anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day; prioritize guest requests/dispatches
• Knowledgeable of Department and Hotel goals; knowledgeable of hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner
• Maintain a constant awareness of personal and property cleanliness, safety and accident prevention

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED required
• Technical school or completed apprenticeship in similar trade Preferred
• Experience in the hospitality industry or similar environment
• Preferred
• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.Aspx?RequestID=a588c957c6e0

Are you ready to JOIN THE SHOW?